Holy Cross Medical Group - Rio Vista - Fort Lauderdale (FL)

1 /5 Scott Boston: Don’t waste your time with this practice. I tried to switch to Dr. Dunhill as my primary care physician. He canceled our first appointment (he was ill) and I could not get a new appointment for two weeks. They called me today and canceled my rescheduled Friday appointment (he wants to leave early). I asked the Centralized scheduling center if I could speak to someone in the practice and they transferred me to his Patient Care Coordinator, Alyssa, and she told me that next available appointment for new patients is January 20th (47 days away)! And he only is willing to see new patients on certain days. I said “well, he has now canceled two of those days and can you get me in sooner given this happened two times already. She said “No.” I told her that I had prescriptions needing renewal and she said “he won’t fill them unless you are an established patient.” I said I have been trying for over a month now and he has canceled twice and would have been an “established patient.” She said there was nothing she could do but in the meantime I could try to see another physician. I said “well that does that get me “established” with him, does it?” She said “No!” No problem solving. No concern with service after canceling twice and no sense of urgency about correcting what they have done. I asked her what would you do if this were you and she said “probably find another practice.” She did not get the irony that her job is supposedly about caring for the patient experience. But her advice is well taken. I see lots of client posts from this practice over poor service but it really appears they never do anything about it other than give canned responses. I would stay far away from this practice and he should not be accepting new patients if he has zero desire to see them.

1 /5 Olga Belianko: Do not come at the scheduled time, as you will spend at least an hour waiting for your appointment anyway. I have been to this clinic four times and have never been seen at the appointed time. Each time, I spent 2 hours of my time at this clinic. The clinic does not respect patients’ time. Very poor customer orientation.

1 /5 1: The office staff here are just as unhelpful as they can be and appear constantly angry, bitter and mean. There appears to be a very negative work environment and the only way the office staff is able to retaliate is to be as dyspeptic and challenging to the patients, as possible. The Dr’s here are good. I just can’t accept getting treated like garbage every time I try to set an appt, get information, etc. This wasn’t written due to a 1 off event, but due to multiple events. I’ve now left this practice. No, owners, I will not call. Get a new office manager. You’ll see great improvements after they clean house.

1 /5 Christopher A: Online booking is a Joke and booking an appointment constantly getting bumped. I dont know how anyone can keep their patients when you treat appointments like like this. I was told the online system for booking isnt correct for new patients and bumped three times after scheduling an appointment. DONT BOTHER COMING HERE!

2 /5 Peter Solomon: Very disappointed with the staff, and how they handle the patients, Dr Dunhill is an amazing doctor and have no problem with him. However, phone calls barely get call back prescription refills rarely get refilled, and my most recent incident just put the nail in the coffin. I had a 730 bloodwork exam. I got a call the night before from my person saying that I had to be there at 7:15. I arrived promptly at 7:15 in the parking lot was empty except for one other car. The doors were locked and the lights were out, so I waited outside, after a while I saw a single person inside walking around, turning on the lights and eventually open the door. I went inside and checked in for my exam, he told me to be seated because I will be called any second now. I asked if the nurses are already in because it seems like nobody else is there. He said no, no everyone’s here. I would’ve easily gone out to my car and done some work and rearrange my schedule. Should I thought that this would’ve gone on like it did. So I sat in the waiting room and at 7:40 and went up and asked again saying that my appointment was at 7:30 and he said they’re gonna be calling you any minute. I asked again are you sure people have arrived because it still looks like it’s an empty office. I had not seen anybody walking in and out. He said I already told you everybody’s here. I even said why was I called at 7:15 tonight yet even be seen at 7:40, and he said that’s an automated message that we have no control over. I said automated messages can be programmed to anytime you say, however, this call was a live person. so I sat down again at about 745 he went to the back to check if anybody was in the nurses station and came out without giving me any acknowledgment. At about 750 I decided I’m not going to wait anymore with misinformation. I got up and left. Very disappointed as I had been fasting for the exam I had back to back appointments booked, and I made the time to come in for a bloodwork, I could’ve easily imagined calling my appointments to postpone them if the front desk person were more straightforward with me. But the way this was handled was atrocious. I’m gonna have my blood work done at quest