Hair Unlimited - Jacksonville (FL)

5 /5 Debra Hill: Zoe is the best! I had an amazing experience with Zoe! The attention to detail, skill, and professionalism were top-notch. My highlights came out beautifully blended and the cut was flawless—both stylish and easy to maintain. On top of that, Zoe was so friendly and made the whole experience enjoyable. I’ve received so many compliments on my hair, and I’ll definitely be coming back. Highly recommend!

1 /5 Mighty Mom: Zoey cut my hair a few days ago. She did a good job. While I was there she offered to tint my eyebrows. Unfortunately, she forgot to set a timer and my eyebrows turned out extremely dark. I have fair skin and I ended up looking like a clown. I went home feeling distraught. My sister suggested I go back and have her fix it. When I contacted Zoey for help she made a couple of suggestions but offered no further assistance. Im 64 years old and I didnt feel confident trying anything on my own. I just assumed she would take responsibility and at least attempt a fix. I was completely wrong. My sister even called the shop and spoke with Christine to see if we could get some help, but to no avail. After several more attempts Zoey finally reached out to me. I showed up for the appointment only to have Christine come over and insist I was making a big deal out of nothing. I felt harassed. Zoey finally put me in a chair and worked on my eyebrows for an hour. She was successful at making them lighter. What I dont understand is why they both had to belittle me when I was just asking for help with a mistake Zoey Made. I get it, everyone makes mistakes. But their total lack of compassion and empathy was uncalled for. In the end, I paid $90 to be treated horrifically.

1 /5 rfrantzich: DON’T COME HERE. They do not take responsibility for the stylists. My hair was cut unevenly and rushed. I asked the woman twice if she would like to make sure it was not finished and she haughty told me it was. The staff is unfriendly from reception to hairstylists. Was told one price got charged a higher price. Just not a great experience. I called to complain about my haircut was rudely told to just come back and we will fix it, I told her no way I was too traumatized by the cut and left it at that. The woman who cut my hair did take my phone number and there was no return phone call to salvage this situation by this place. I have reached out several times and I have had no response. If you plan on doing nothing you should not leave a response to this post.

5 /5 P M: What a fantastic group! Ive been going to Shannon for more than 25 years, and shes amazing! And recently, I had a bad home dye-job experience and a big social event coming up the next day. Without an appointment, Zoey, Kat, Brittany & Pearl all pitched in to help save the day! Thank you, thank you ladies - youre the best!!