Elite Health: North Bay Village - North Bay Village (FL)

1 /5 Maria Cifuentes Marrero: I have been a client for a long time since they were in Mount Sinai my doctors was Dr Rios I came today to my appointment just to find out that my appointment was cancelled did not call me did not text me they texted me to do the check in online I did waste of time It seems they only want to deal with elderly patients. I will be changing doctors waste of time

1 /5 Jay Lau: This office staff is ridiculous, and with terrible customer service (not the office manager). I had an appointment with Dr Rios and got there 17 minutes after the appointment time. Even with an empty room (just one client waiting, maybe even for a different doctor) I was told that I needed yo reschedule the appointment, because their grace period was only 15 minutes, so for only 2 minutes, I was missing most of my day of work for nothing. And what about every single time we go to the medical appointments and we get on time, and yet we have to wait 1 hour and 1/2 after our appointment time to be seen by the doctor. I explained there was unexpected traffic, and even parking takes longer than usual because they are fixing the parking lot, so half of the parking spots are blocked, but nothing worked. So that’s it, not more Dr Rios or “”Far from”” “”Elite Health””. Next

1 /5 Susy Lima: I have been with Elite since 2009 with dr Rios for that long . I was not advised that my dr wasn’t with them any longer. They will not give me an appointment I am out of medication and won’t give me an appointment with anyone till January 4th. Almost a month out. Office manager Vivian Argais should be reported as incompetent and violating the right for patient to receive their much needed medication. I was told to go to ER for attention.

1 /5 Carol Valoy: My mother had to go in for emergency surgery. I contacted Elite health where she has her primary at the NBV office to get her Dr’s approval. I received a call back 2 days later advising that the doctor had approved the surgery. They were fully aware that the surgery would take place the following Monday. I get to the surgical center and they had not sent out the clearance. The surgical center was on hold with them for an hour trying to get a hold of the manager. I was also on the other line trying to see if they could fax the clearance. I had to call about 4-5 times to try to get this clearance, each time I was on hold for over 20 mins at times almost an hour. The manager could never come to the phone and they just kept saying it’s “being worked on”… we were at the surgical center since 9:15am, ended up leaving around 1pm after waiting endless hours with my diabetic mother, no food due to the surgery that they would be performing, nor water! As she felt ill we had to leave and I am still waiting for the clearance for the emergency surgery…you can’t get through to the office directly, it’s always the call center and nothing can be done! My mother loves Dr. Rios, he has always been professional with her. The staff and service of this place is very unprofessional, and negligent. Having a sick patient wait for hours for an emergency surgery is unacceptable and malpractice. Still awaiting the managers call / email which I had requested she give me a call. Had to send her an email. I’m sure they will brush it off as well.

5 /5 Gregory McDaniel: I love Elite. Excellent doctors, pleasant facilities. Wonderful, and I mean this, life enhancing activities. Elite has become a significant and enjoyable part of my life. Plus, no long waits in the waiting room.