1 /5 Leslie DeLorenzo: I am a disabled Senior Lady with two autoimmune diseases, one of which is Multiple Sclerosis. My one luxury is a pedicure and due to my medical conditions, I am physically unable to pedicure my own toes. Because of my financial situation, I am only able to afford a pedicure every other month. Back in January and today, March 21st, I was made to feel like a 2nd class citizen by the Owner, Sky.
In January, she asked me WHY she was doing my pedicure as shes the owner and "I dont do pedicures" was the response I was given just as her lunch was delivered. I reminded her that the first time I entered her salon last year with an appointment, they had scheduled me with Jaylee who was not able to cut my toenails properly as she didnt know how to use toenail nippers and regular nail clippers dont work with toenails (with fingernails - yes). When Sky saw that Jaylee wasnt skilled enough with the nippers, she stepped in and did my pedicure, which she was very proficient in doing and gives a very nice pedicure.
Then after, I always scheduled my pedicure appointments with her until her big announcement in January. Today, I walk in and what do I see? Sky bent over a pedicure chair pedicuring a rather well-to-do elderly lady that was dressed very nicely for a pedicure. She was dressed up like you would for a rather important social event.
First, I was shocked, then hurt, and then just plain angry. I abhor being lied to, so I said to the new nail technician that was to do my pedicure that "since Sky no longer does pedicures than I guess youll be stuck with me". I said it in a joking manner, but deep inside I was very upset. I had been very happy having Sky do my pedicures and she just shunned me and forced me to be relegated to using someone else who clearly doesnt have her skill set.
As soon as she finished her clients pedicure, she walked out of the salon. When she finally came back in, she wouldnt even look me in the face. Then she just abruptly left and stayed gone the whole time and this pedicure took over 1 1/2 hours because again, this young lady acted scared to cut my toenails with toenail nippers. I think she was just not very experienced or confident using them.
Another time, when my Rheumatoid Arthritis was flaring causing my feet to be very, very tender, I had pulled my foot back because handling it was causing me quite the discomfort and I apologized to Sky for having done so and she asked me "Why dont you come more often, then it wouldnt hurt?" and I responded: "Because I cant afford to!" Is this how you show compassion and treat an elderly lady with not affording her some dignity?
Every time I was there, I paid in cash because they charge a 3% surcharge for using a bank debit card and every time I tipped her a 23% gratuity. I was always congenial even though she barely spoke to or interacted with me while doing my pedicures for almost a year. I just chalked it up to her being an introvert.
Seniors, I cannot recommend this salon after the treatment I experienced there. Disabled people, I cannot recommend it either as there was no sensitivity dealing with me being handicapped.
