Coastal Mental Health Center - Daytona Beach (FL)

2 /5 Judy B: Been going here for years. Dr.s are great and take time to listen to patients concerns and are flexible on medication adjustments. While some are nice the majority of the office staff is absolute nightmare. You either cannot get them on the phone, leave messages and no call back, or they never send the link for your online appt, and then you’re told to reschedule. Also been hung up on frequently. Get told different things by different people depending on who you talk to. All of what I’m saying here has happened on multiple occasions. I would recommend searching for somewhere that makes it easier for you to get taken care of, because you cannot guarantee medication for every month as you cannot guarantee the office staff will be able to accommodate an appointment for you. Very hit or miss

1 /5 M Martelli: What a terrible experience period everyone who answers the phone there is unqualified and untrained. Right in the first 5 minutes I told them I only wanted to see doctors not nurse practitioners because the medicines I need cannot be prescribed by them. They repeatedly asked me if everything was court-ordered I dont know if this is some kind of DUI or drug treatment program but I felt like a criminal. They charged me $100 for some ridiculous assessment. Then they charged me $180 before I even saw what I thought was going to be a doctor and turned out to be a nurse practitioner.

3 /5 Sarah Tovar: I have been coming here for years for my mental health needs and have always had good providers that listen to my concerns and come up with a good plan to better accommodate my mental illness. The thing I wish they would improve on is the receptionists by training them properly. When you call this mental health center you are connected to a call center and there is no way to directly reach the office, which is a major inconvenience. When finally reaching someone the staff typically does not know how to speak to patients as they are rude with a tone/attitude. It might sound like a small issue but if you ask me, staff should know how to speak to patients better, especially being a mental health office. 5 stars to the providers that listen and address all of my concerns. 1 star to the receptionists who are highly untrained. 3 stars overall.

1 /5 Dana: DONT waste your time and money!! Was told after my zoom Interview next appointment I would be helped with my medication (Took over a month to be seen) They lied all I received was a quick 5 min appointment were she did not listen to me, and said I was required to get labs and an ekg before she would help me. Wouldnt even help me with getting off my current medicine which is making me sick, and sleep all day!

1 /5 Tica Williams: BEWARE. THEY SHOULD NOT EVEN HAVE 1 STAR. From point one of contact they say you will see a therapist and then psychiatrist. THEY LIE ABOUT THEIR CREDENTIALS and you never actually see a psychiatrist. The person making the appointment said they have plenty of psychiatrists and the Nicole Fritch the therapist would assign one. NICHOLE FRITCH said the next person we would see would be a psychiatrist and would probably only be a 10 minutes appointment. She new well that we were NOT going to see a Psychiatrist (which is a medical doctor MD/DO with psychiatric training). LILIANA DURKEE IDENTIFIED HERSELF AS A PSYCHIATRIST, to find out later she is only a APRN. THAT....IS A FELONY. She also gave wrong advise and when my son was in need waiting for a possible trial of a medication for ADHD, she offered nothing for the extreme anxiety or sleepless nights. The receptionist confirmed the have NO PSYCHIATRIST on staff that she knows of. Nest step was talking to DEBRA S- which refused to give her last name and was VERY rude. Finally was transfered to DEBBIE THOMPSON that claims to be the Clinical Director in the corporate office...that said she would "talk to " the people involved. We all know how that goes. So its concluded that they have 1 psychiatrist somewhere, a ton of APRN impersonating psychiatrist and therapists that are licensed or not. (I know another that also goes there and all this time thought she was being treated by a psychiatrist because who/what they identified themselves as!) Please take your or your childrens mental health needs elsewhere. Thank God my Son doesnt have serious mental issues. This experience could have turned out very differently for another person or child.