1 /5 JOSE DUPREY: Before You Book at Bright Now Dental, Read This – It Could Save You Time and Embarrassment
This is a lengthy review, but taking a couple of minutes to read it could save you from wasting time and experiencing the same uncomfortable and embarrassing situation my wife and I went through at Bright Now Dental in Palm Bay, Florida.
My wife and I scheduled routine cleanings at Bright Now Dental, expecting a straightforward visit. Instead, we were only given a checkup and presented with expensive treatment recommendations. At no point were we told how much a standard cleaning would cost, nor were we informed that a deeper cleaning might be necessary.
A few weeks later, we returned for our scheduled cleanings, only to be told upon arrival that we both needed deep cleanings instead—something we were never warned about in our first visit. The price was far more than we anticipated, making it impossible for us to proceed.
When I sat down in the dental chair, the dentist checked my gums and repeated the same thing—I needed a deep cleaning, and a standard one was no longer an option. I felt pressured and put on the spot when I was told my only choices were to pay the high price or get a refund. At that moment, I knew this wasn’t about patient care—it was about upselling expensive procedures. Frustrated and embarrassed, I asked for my refund and walked back to the receptionists desk, where I felt like I was being treated as a bothersome inconvenience rather than a valued patient.
Shortly after, I received a call from a representative asking why my wife had canceled her appointment. I explained that we had shown up for our scheduled back-to-back cleanings but could not go through with them due to the unexpected high price. Had we been informed before scheduling, we could have planned accordingly or rescheduled to a later date to ensure we had the proper funds. Instead, our time was wasted.
To make matters worse, I was told a manager would reach out to me right away, but it took several days to receive a voicemail that only acknowledged my refund—not the real issue.
This was an unprofessional, sales-driven experience rather than a patient-centered one. If youre looking for honest dental care, I strongly suggest looking elsewhere. Transparency, professionalism, and patient trust should come first—not misleading sales tactics.
Update: A Generic Response Proves My Point
After sharing my experience, I received a generic, copy-paste response from the owner, saying: "If you would like to provide any additional information, please reach out to our team directly at"—without even listing a phone number or email.
This reinforces my concerns that Bright Now Dental is not interested in real customer service or accountability. If they truly wanted to resolve the issue, they would have addressed my actual concerns instead of directing me to an empty response that leads nowhere.
This experience wasn’t just about money—it was about transparency, patient care, and being treated with respect. Based on their lack of concern, I stand by my original review and strongly recommend looking elsewhere if you want honest and upfront dental care.
