1 /5 Beth Barkman: I had a terrible experience with Amie, who I had been seeing for a couple of years. During a highlight my hair was over processed to the point that several sections turned almost white!!! My natural color is medium brown. When I came back the next time I said several sections had gotten too white and she just looked at me and said nothing. When I moved a couple of hours away, I went to a new salon and the owner showed me several sections that I couldn’t even see in the back of my head that were also white. He said my hair had been very damaged by over processing. I understand every stylist can make a mistake, but when I brought it up with her she chose not to help make it right or discuss it with me. Being honest and working with a customer whose hair the stylist has significantly messed up would be the professional way to handle it. I can forgive a mistake, but I cannot forgive trying to pretend it didn’t happen.
