Baptist Health Bethesda Hospital West - Boynton Beach (FL)

5 /5 Sheryl Katz: We just had a wonderful experience with both the ER and 4th floor staff on Superbowl Sunday till today. We are from out of town, so staff had to start from scratch to give proper care.The ER staff were responsive caring and attentive. They initiated appropriate initial treatment. The Weekday staff were professional and caring. We had 2 different specialties, podiatry and infectious disease as well as a general medical doctor collaborating to give appropriate care. PT, OT and social services worked to arrange aftercare. Discharge was seamless. We are so grateful you were there to help us .

2 /5 Candor Perlicious: This hospital is nowhere near as good as it used to be. Im currently here with my wife who is having a severe diverticulitis attack, agonizing in pain, tears streaming from her eyes, moaning and uncomfortable. Ive been here for 30 min and just had someone take her vitals. Ive so far seen 2 people volunteering to self discharge because of the wait. one of them is a man with burns who has been here for 3 hours in the waiting room of the emergency room! Im giving it another 30 min and if not admitted we are going to another hospital further away and having to pay for this er visit but perhaps better service.

2 /5 Shekita E: I recently visited the ER at Boynton Baptist Bethesda West with my daughter. While the staff was polite, we had to wait for a long time, and my daughter wasn’t given a bed. She had to sit in a recliner chair , which was uncomfortable for her, especially over an extended period. The care wasn’t terrible, but the overall experience could have been better, particularly in ensuring patients are comfortable during their stay. I hope this feedback helps improve future visits for others.

1 /5 Levernd Herrington: Dear Patient Relations Team, I am writing to formally express my disappointment with the treatment I received from the registration staff during my visit to your Emergency Room on 1/28/25 at approximately 8:43 PM. My experience with the registration process was unprofessional and concerning, both in terms of customer service and potential violations of patient rights. Upon arriving at the registration area, the registrar failed to verify my identity and simply waved me over without any clear communication. When I approached, I struggled to understand her due to her accent, and instead of attempting to assist me, she turned her back and ignored me. Additionally, another front desk staff member mumbled something, and when I asked for clarification, she dismissively waved me off. This level of service is unacceptable, especially in a healthcare setting where patients are already under stress. The lack of professionalism and courtesy displayed by your staff made an already difficult situation worse. Furthermore, I am concerned about whether proper HIPAA protocols were followed, given that my identity was not verified appropriately. I strongly urge your hospital to address these issues by re-educating staff on proper patient interaction, customer service, and HIPAA compliance. No patient should have to experience this level of disregard when seeking medical care. Due to this incident, I have lost trust in your facility and will not be returning in the future. I would appreciate a response outlining the steps your hospital will take to ensure this does not happen to others. Thank you for your time and attention to this matter.

5 /5 Shauna Leigh Barnes: Gave birth here for my beautiful son Caiden 10/16/2014. I had the best experience with the Maternity ward. I had a C-Section and the care and support of the all Doctor’s and nurse practitioners was a incredible experience! ⭐️⭐️⭐️⭐️⭐️