4 /5 Chain Link: I played in a NLH Double Board tournament and ran into several problems. This was one of my first non regular NLH tournaments and went in hoping I would be able to focus on my play, but it was clear early on that I had to spend the later part of each hand I was in watching to make sure any side pots and chopped pots were calculated and paid out correctly. In the first hour, I had to call out at least 3 times when the dealer pushed my winning chips to the wrong player. Im not calling out anyone specifically, but a couple of the female dealers were just having a bad day or in over their heads. I will say Serena was awesome and we had zero issues with her. If we had her the entire tournament I dont think we would have had a single problem. I actually got shorted several thousand chips on one pot and Im such a non confrontational guy that I didnt make a big issue about it, but thinking back I should have definitely asked for a supervisor and for them to go to the cameras. This happened in the first half of the tournament and I was the chip leader or close to it with around 100k chips and the average stack was probably around 30k. Long story short, the lady across from me only had a little over 5k left and I made a 15k bet which she called and the two other players behind her folded. The river came, she hit what she needed on both boards and she scooped the pot, but the dealer had already taken my chips and began to slide them to her. I said hold on, and said I should have gotten a refund. The dealer said I already gave you a 100 refund... I asked the dealer if that meant the lady had 14,900 chips (knowing she only had around 5k back when I made the bet). She looked confused and panicked and said hold on... Did some "calculations" and slid me a few thousand in chips. At this point, we hit the break so everyone at the table was already up and leaving while I sat there running through my head what just happened. I think the lady knew she had been gifted a mistake and she left for break. As I sat there and confirmed that I had definitely been shorted more than 5k in chips the female dealer apologized multiple times. Again, I wish I had pushed the issue, but I just told her it was ok and went on break. I ended up in the money so not a completely bad experience. Ill also say that I think it takes an experienced and above average dealer to handle these Omaha/Bomb Pot games that require a high level of paying attention and math.
Overall, the tournament was well ran, but Id recommend putting your best dealers on these games in the future.
Also, had one or two dealers that seemed to be miserable, but they were good at dealing so I guess they get a pass. Everyone else working here were happy and friendly which I think is important and really appreciate.
Overall, a great poker room with friendly staff and plenty of tables. Just be prepared to say something if your chips accidentally get sent the wrong way.
