3 /5 Rosa Machuca: Doctor Reyes, Doctor Sanford and Dr. Hansen are great doctor.. Their medical assistants are nice but need to smile more and Dr Reyes Medical Assistant need to stop being snobby and stop patronizing the patients. She is rude. Every time i had an appointment with Dr. Reyes She would be making fun of me or mine. Yes the doors are closed but I can still hear her talking about me with the other staff and most of all her "That what i told her" remarks are really unnecessary.
The receptionist need to be more friendly. they look like they want to be any where but there. There was one receptionist that give a way our appointment because we werent their on time, when we where on time and we where waiting in line to check in. Apparently she had called our name but the only name we heard was a Natalia and that is not my name. Not only did we stood in line for 10 min, we had to wait for an hour and half to get seen, because we supposedly missed our appointment by not reply to a name that was given. Its not my fault that the lady call me by a different name. I shouldnt had wait for her stupid mistake!!!!
The lap staff are also unfriendly and didnt have patience with my daughter who has a mental disorder and is terrified of needles. They should had been more compassionate instead of being rude with her!
Im only given three stars because I do love the doctors, especially Dr. Sanford. If you are looking for a doctor who really listens to your concern Dr. Sanford is that doctor.