Baro Bax Ive been a loyal customer of Happy Nail at Barranca Irvine CA for 4 years and have generally had positive experiences. The salon is clean, welcoming, and the owner, , is always warm and professional. Ive particularly enjoyed my pedicures and manicure, which are consistently well done, and the technicians are friendly and attentive.
However, my recent visit for a manicure was quite disappointing due to the behavior of one of the nail technicians (Bet-I might heard her name wrong). She was incredibly rude and unprofessional regarding the tip I provided. Her reaction was uncomfortable and made me feel unwelcome, which is surprising given the otherwise excellent service Ive experienced at this salon.
Despite this incident, I want to emphasize that the overall atmosphere and service quality at this location are usually top-notch. The other staff members and the owner make sure that customers leave satisfied.
I hope the management addresses this issue so that all clients can continue to enjoy their visits without any negativity.
3 /5