Lavender Nails & Spa
Cierra White Did a walk-in and got a gel mani & pedi. Place was clean, quiet, and organized. Atmosphere was nice. Service was great. Staff were friendly. Nails came out perfectly. No complaints.
1 /5 Victoria Hernandez: Firstly, this review doesn’t go out to the owners employees. This goes out to the owner herself. I was skeptical about coming back as a regular customer, because my last appointment. Out of no where her prices went up and she decides to let me know after doing my nails (red flag). Today I called before coming in and asked if there was walk ins and she said yes. I got to the nail shop within 5 mins exact and go inside. Turns out she’s double booked within those 5 minutes. She asks if I can come back or do dip powder. I said I don’t mind dip powder, although I haven’t had dip powder in years. She has one of her other employees do it and I asked how much was a full set with regular polish, both ladies said $35 and the lady that did my nails kept asking if I wanted gel or powder. I finally said “ok powder” I asked how much the additional charges would be. She said $5 so $35 + $5 = $40. I ended up not liking the dip powder color because it was not coral like the polish color. She said she’ll fix it with gel (no additional cost) fast forward to the end and I’m ready to pay for my nails that don’t look worth $40 (pictures will be included) and she tries to say they’re $45 lol I said no and explained everything I was told by the both of them. The owner started getting loud with me, rolls her eyes, and throws her arms out and walks away. I’ve been a client here for 2 years and I’ll never be going back. Highly unprofessional, horrible nail job with bumps and globs (not smooth at all), and horrible customer service towards me.
