Toms Automotive Service Center - Long Beach (CA)

5 /5 Mamun Rashid: Fast service. Full empathy for customer need. Affordable solution We were from out of town and had a flat tire. We were in a hurry because we had pick up our kid from CSuLB in 2 hours. Tom personally checked us in. Made sure we were taken care of fast. Also provided us with an affordable solution. We will forever be grateful! Also, staff were very effective and polite.

5 /5 Carlie Ferree: I have been coming to Toms Automotive for routine oil changes since 2023. Originally I found this shop as I discovered a flat on my truck due to a nail. I had work that morning and had to throw on the spare for the moment. After work that day I stopped in to get it fixed and they took me right away with a quick patch fix. I havent had any issues with that tire since. Fast forward a month, I returned to get an oil change following that experience. The cost is a bit more than your quick minute oil change but what sets them apart is the time and attention they give to your vehicle. Not only am I getting a reliable oil change every time, they are also doing a full inspection of my vehicle at dealers recommendation based on my trucks mileage. I have been in 4 times for oil changes and will continue to return. The team is efficient and always take care of me while I am there.

5 /5 Cora Baker: I’ve been going to Tom’s for years now, and they deliver every time. I trust them to get the job done when they say they will, and be honest about the work needed. The office is down to earth and really care about what they’re doing. Victor treats everyone like a good old friend from day one! Their new employee (I think named Jason?) is continuing with the same energy, and was so kind. The waiting area is nice and comfy. Prices are good. I enjoy their rewards program and online portal to keep track of my car maintenance. I got a pre-road-trip inspection yesterday with my oil change and they’re clear about what’s essential, what can wait, and the simple things they did for free. They also gave me quotes and how to save the most money. Lastly as a woman, other shops have tried talking down at me, lie about the work needed to money-grab, but thankfully since I’ve been going to Tom’s I’ve never had to deal with that crap again.

5 /5 caloy: I was looking for a place that offers wheel alignment because I got new tires. Found Toms Automotive Service Center to be very close to my place and scheduled an appointment. Called and in a few hours I was in their shop. Waited about 5 mins since there was a customer ahead of me. They did my car and 25mins later I was out of the shop. They drove test my car too, before and after the alignment, which was great. Tells me they really do their job very well. Customer service was great! Victor and Mario and the mechanic was great! Very good place to go get your car fixed. Prices were also very good compared to other shops I was able to contact. Definitely recommend this place!

5 /5 Leo Vukmanovich: I’ve been looking for a more cost effective service auto repair and I found Tom’s via the Costco Auto Program for Parts and Service. I called and spoke to Victor Gonzalez the store manager about several service items on my 2018 Cadillac Escalade. Shock replacement, spark plugs / tuneup, transmission, brake, differential fluid replacement and alignment. Victor was outstanding! He provided me details about all the services and I knew I was at the right place. He provided me a quote, which the pricing was fair market, plus I received a 15% Costco discount up to $500. When I picked up my Escalade and drove it, the ride was as good or better than new when I purchased the vehicle. He recommended me Arnott shocks as I wanted to go with a 3rd party brand and the ride is now incredible! Going forward, Tom’s is our place to repair all of my family’s vehicles.