Toms All Automotive LLC - Monterey (CA)

1 /5 Cl Carol: Really rude bad customer service don’t know his name so can only describe he was was Asian descent. I don’t recommend this place! I can see there are other bad reviews like mine Saying how rude they are. I Got a really bad gut instinct at this place while I was there thinking this place isn’t good and to leave. I felt very disrespected as a customer and a snotty attitude towards me from the guy, you think they be courteous and want your business but NOT this place . I Came to get a smog check called to make sure it was star certified and the cost . When I get there he charges me more and and said I didn’t call for that info and rude . I called exactly for that reason I even repeated myself 2-3 times to make sure it was $62.00 including smog certificate and it was a star certified station because my dmv renewal paper said it has to be a star. The Asian guy ( don’t know his name ) denied I said that abd called for that reason and grabbed my smog paper from my hand when I drove up which was odd to read it and starts questioning me on where my address was and I should move cause my address not say monterey . I have just moved here so has my old address I had some questions on the star smog and he was more into where I live and did not listen to me it was just a real bad customer service and he was mean. I hate to see if MY car had issues and I had to deal with him . Bad vibe no respect. I told him I’m not comfortable with all the questions that I should move and asking me on my address & you deny that I called for a price then charge me more than what you said . The whole experience was off . He never apologized he said fine go . Just strange you think In this day and age companies need the work and would be respectful to customers. I don’t recommend this place at all.

5 /5 Nicholas D: Got my truck smog done really quick for a great price, owner/staff was really friendly

5 /5 Cush Young: Very pleased. Im new to the area and took my vehicle to the dealership and they tried to price gouge me to replace a couple heater hoses. Mark is very pleasant and easy to work with. He ordered the parts and had the hoses changed in an hour. Cost less than 1/3 of what the dealership was charging. Very good communication in explaining the process. Good honest mechanics are hard to find. Thankfully my coworker put me in touch with him. 5 star service.

5 /5 Teadora Monteith: Its taken me an unfortunately long time to write this review as Ive been driving cross country. Before coming to Tom I was in a huge rut. I had to be across the country in 2 weeks and my car was having drivability issues along with the check engine light being on. It was waiting at the Chevy dealership for a part that they told me they had no idea when would arrive. I called Toms and was immediately able to schedule an appointment with them. When they looked at my car they were able to fix it in a day and charged me less than 200 dollars for something the dealership was quoting at $1,800. I could not recommend this place enough. And would also actively encourage anyone to avoid going to the jiffylube across the street from this location as they were the ones who originally messed up my car (incorrectly installed my air filter)! I wish I could remember the name of the man behind the desk who scheduled my appointment because he was great as well. The employees here were able to reassure me, help me, and save me hundreds of dollars. If u ever have car troubles please seek the help of Toms Auto Shop!