1 /5 Kaitlin Chin: I never write a review. The women who did my nails was so rude. I called prior before coming and I asked how much the pedicure was. She said 30$ for regular pedicure, I came right after and then she started to roughly do my toes. Didn’t scrub my whole feet, only bottom. Then I saw her pulling out the light for gel and then I said I wanted regular. Then she said it was an extra 5$ for removal of my gel. Then I asked her if she had a sign for it, she pointed to the sign but the charge is not even on the sign. She says it’s 5$ removal everywhere which is not true! She starts yelling at me and keeps yelling at me. She said I am not yelling at you, I am raising my voice. I told her she didn’t have to yell at me and we can speak to each other respectfully. Honestly worst nail experience I’ve ever had. Hope no one comes here! She thought I had a issue about the 5$ but it wasn’t even that! More so, she was very rude worst customer service…. Just read the response. First off, I never had an appointment. Second I called asking how much was for a regular pedicure, you said 30$. Third, you told me you were gonna give me a ticket of charge during the process of the pedicure. You told me after I saw you pulling out the gel light. Another thing I was not complaining. I asked what the ticket of charge was for. Then I asked if you had a sign on your service menu. Then you pointed to the menu and the 5$ dollars service is not on there. Why point to the menu saying it’s on there when it’s not. You pointed to the 15$ acrylic removal. So get your facts straight. Don’t tell lies! Be truthful and be a good human being. It’s not appropriate for you to be yelling at a customer when I was respectfully talking to you. Shame on you for lying! But it’s okay because the universe knows the truth. It’s okay to admit to being wrong.
