1 /5 Samuel Schulman: I came in originally to get a small trim after a botched attempt at a home trim. Thats why theres professionals I suppose. I had to have two cuts done here today in part because the first one was butchered by the first stylist. Im refusing to mention their name because overall theyre well reviewed here and It seems that the error stems more from a failure of us to communicate with each other, tho they did cut off lengths of hair that I specifically requested not to be chopped and they told me they hadnt. That was a red flag and Im hoping its a result of an off day and not something underlying. Ultimately, she ruined my hair style which I was happy with and just wanted touched up.
I came in later to have this rectified by another stylist (Serena, who I will mention by name because she did an excellent job.), and because of how radically my hair had been messed up, I asked for a partial refund because it would take close to a year to grow it back the way I had it. The girl at the counter told me that was a no-go and mentioned that they had also given me a discounted rate, as tho that was my responsibility or something I had asked for. Tho we butted heads for a moment, she was professional and handled me and my sour attitude with grace, tho there was no apology for mistakes made or an admission of wrongdoing. The lack of sympathy in a situation like this should say a lot.
Im unhappy that the hairstyle I had was ruined for the price I paid (apparently it was discounted and this was held over my head despite not having been informed at checkout that it had been) and with how much time it will take to grow it back to where it was and should have been cut down to, but I am happy that Serena was able to salvage something. Its not at all what I want, but its what Ill have to put up with until it grows back in ANOTHER YEAR. I personally wont be returning, especially now that this incident has shaken my self-confidence and stolen my smile from me. The salons failure to own up to their damage (a touch up is not owning up to what happened after something this severe and taking 5" off that I didnt ask them to touch. The touch-up was for damage control, and not saving what had been destroyed) was ultimately the difference in whether or not I return again or encourage others to do the same.
