2 /5 John Moran: I had to pull over from driving just now because I heard the Strongs Auto commercial again. It just irritates me. So, heres MY real customer review.
They did really good and timely work on my 2006 truck, the first time I used them. And several times since.
But almost 2 years ago they tried to repair my 2004 sienna. They said I was smelling radiator fluid in the cab due to a bad water pump. I took their word for it. They had to replace the water pump and also the timing chain as part of that repair. Over $2,000. But... it didnt fix the smell.
I went back last year to have them look at it. They told me there is no smell, and also said I have bad cats (catalytic converters). It was gonna be over $2,500 to replace them.
But it wasnt true. I feel like they said that to get me to dump the sienna so they wouldnt have to deal with it. I went and got the car smogged for registration, no red lights on dash, no bad cats, not problem passing smog.
Im not happy with Strongs. They wouldt follow thru with their 2 yr warranty.
I had to go to Locust Street Auto for a repair. When I went to get an oil change 6 months later the oil place said the tranny is still leaking.
I called Locust Auto and they said to bring it back in. They fixed it, found another leak on another leak they had fixed previously and fixed that one too, no problem, no charge. THATS the way warranties are supposed to work.
Thats my take on Strongs, from a real customer.
