Santa Rosa Nail Salon - Santa Rosa (CA)

1 /5 Joan Wanjau: I got my nails taken off here back in Feb. I was debating whether to write this review, since I usually don’t want to knock small businesses from natural mistakes. However, the amount of pain my nails went through is worth sharing to others about their nail remove service. I went in to get my Gel-X nails taken off, over communicated to the nail tech that a lot of places I called don’t have the resources to do this service. They assured me that they do it all the time. The older lady did this service and was heavy handed with the tool …to the point of pain. I felt heat burning through the layers of my nails and told her that it hurts. She adjusted the speed and it got better until it didn’t. I felt this in all my nails. I had to get somewhere so I couldn’t talk to a manager. I highly recommend to avoid this place until they get better. It’s been 2.5 months since the service and I had to regrow my entire nails and they’re still not ready for a new service yet. Such a bummer. I reached out to my trusted nail tech in Oakland and she guided me on the process of healing my nails and warned me about possible infection. It’s so disheartening to have this impression with a new tech. Please be more gentle and learn more about nail integrity. Last picture is what my nails look like now. **my pinky got the most damaged Edit 1 (09/19/2024): I moved back to town 9 months ago, and it took me that long to finally find a nail salon comparable to my longtime tech in Oakland. After doing tons of research and asking around, I found that many people struggle to find a salon that can remove gel/extensions without harming the nails. I tried Santa Rosa Nails and Shiloh Nails in Windsor, but they didn’t meet this standard. But I finally found a place that does! Salon: Pretty Nails Location: 1004 Hopper Ave, Santa Rosa, CA They’re under new management, and their team is amazing! I personally go to Ken, as he came highly recommended, and I wasn’t willing to risk another bad experience in Sonoma County. I may try other techs down the line, but for now, Ken’s my go-to. I’ll post pictures of my gel builder removal and my nails after getting T.A.P. (hard gel) applications. I left completely satisfied and relieved to have found my new nail spot. This was 7 months after my experience at Santa Nail Salon, and my nails now reflect what proper care and experience look like.

1 /5 Megan Szewczyk: Had a decent gel pedicure. Also had dip nails done which was awful. Ive never had a tech use only one drill bit (the sandpaper one) which chewed up my cuticles bad. They bled awfully and two nails are already badly chipped. I just got them done not even 2 hours ago. Photos attached. NOT worth $90. I need my hands looking 100% professional for work at all times and this will just not work. Edit: Just going about my work day and more nails keep chipping. 4 hours post manicure. Have called the salon to report the issue and requested a refund as I am just visiting the area for work. Manager is supposed to give me a call back. Edit 2: Work circumstances left me here another day. Went back for them to fix my nails. The guy that works there did a great job of removing the old stuff and he was very gentle and precise. Another lady...presuming the owner... took over and finished them up. Overall they look much better. The woman who took over knew about the issue already and who did my nails yesterday... hoping that they provide her with more training so that this doesnt keep happening. Ive noticed several other reviews with cut up fingers. Edit 3: not even three days after getting my nails fixed they are breaking and cracked up again. I get my nails done every two weeks at locations around the country and I havent run into this issue yet.... Edit 4 on 9/16/2024. Owner finally replied to this review this morning asking me to call them. So I did. Rep was confused so I explained the situation. She said she would call me right back. Havent heard anything and owner removed their response. Also attaching a photo of the license to this salon in case anybody needs information from it to file a complaint with the board of cosmetology (as I did 6 months ago).

3 /5 Thank You: Nice interior, very nice people, very good English, great location. Not busy, quite relaxing. Gel manicure, nails were soaked & cuticles clipped, but technician forgot to file my nails, so I had to do afterwards & it chipped the polish (lost 1 star for missing this basic service). Pedicure was good though lost top coat lustre after a few days. Chairs recline & massage back, but foot bath does NOT have bubbles. 2 x large screen TVs play zenful videos. Sterilized equipment used. I will give a second chance & return.

5 /5 Alice Pham: This nail salon is hands-down the best I’ve ever been to! From the moment I walked in, their customer service was impeccable—warm, friendly, and attentive. What really stood out was their incredible attention to detail. As someone who is very detail-oriented, I was so impressed with how my nail tech checked in with me at every step to make sure everything was absolutely perfect. I got a Gel X manicure, and it turned out stunning. My nails look so natural and flawless, exactly how I envisioned them. The precision and skill of the nail tech were unmatched. Every cuticle, every nail shape, and every polish stroke was done with such care and expertise. I felt completely taken care of throughout the entire experience. If you’re looking for a salon that combines top-tier skills with phenomenal service, this is the place to go. Highly recommend!