1 /5 Sarah Chau: This will be my first and last time at this salon. I went here on 12/11/18 for a balayage on my dark brown/black hair. A little about my hair: I had my hair darkened blue-black with henna 1 year ago. And obviously, its been faded away long ago since then, and now my hair is back to its natural color. Plus Ive been maintaining a short bob haircut until recently when I decided to grow it out, so Ive been trimming off the hair thats been affected by henna. I was styled by Krystal, who is a really friendly person but I think lacks skill and knowledge. It felt like she didnt put effort or care into my hair, and it definitely showed at the end result. My hair turned out ALMOST UNCHANGED from my original hair color, which I paid $170 for! I feel like she styled my hair in waves that day to cover up what a mediocre job she did. Even my friends thought I havent gone to the hair salon yet after my visit! I would expect a professional stylist to have the skills and knowledge to be able to treat all kinds of hair thrown their way, such as dark hair, henna, boxed dye, etc.
I called the salon on 12/18/18 inquiring about my hair, and I spoke to Allison, the owner. She told me that with henna, results arent guaranteed, and made all sorts of excuses about henna. She kept interrupting me, and wouldnt let me speak on the phone. If she would have let me spoken, I could have told her that I used henna to darken my hair to a blue-black color, not lighten it. The blue-black color is pretty much nonexistent on my hair now. She also told me that if I wanted it to be fixed, her salon will charge me another $170 for it. My friends heard my phone call with Allison (my phone wasnt on speaker too), and could hear her interrupting and raising her voice at me, while I stayed calm. Allison told me I was welcome to come the the salon again so she could take a look at my hair, but I was too uncomfortable with the way she talked to me on the phone, and I didnt want to bring my business back to people who didnt know what they were doing.
I was referred to another salon 40 mins away by my longtime friend who has been going there for years, and the stylist there was able to make my balayage idea happen! She put a lot of care into my hair, and worked hard for 4 hours but charged my the same price. Krystal only spent 2 hours on my hair and it definitely showed, because after a month since my visit here, my hair color looked patchy (see pic).
I made the mistake of paying $170 in cash that day. I should have paid with credit card so I can dispute the charges and get a refund, saying that I wasnt given the service I had requested.
