1 /5 Kimberly Powell: I had great hopes for this nail salon for the prime location and the serene decor, however, my experience there has been from average to atrocious. The staff has 1-2 good nail clinicians, the rest being mediocre. When you arrive, no one comes to the desk; usually you arent even acknowledged. There is little to no friendly communications with you during your treatment and of course, like most Vietnamese run nail salons, they rudely speak Vietnamese in your presence. ( Call me crazy, but if you choose to live in America and do business in America, you should be speaking the chosen American language.) Then there is the waste of time making an appointment because they do not honor appointment times. I recently gave a myRide to a senior who had an appointment at 11:00am with a specific clinician. We were on time. We were not received/acknoledged. I routed out her clinician who was otherwise engaged with another client. We were assured she would be completed in 45 minutes.
I returned to pick up my ride and found my senior had not even been started (now 1.5 hrs. after her appt time). and another dropin duo had been taken before my senior. I questioned what was going on and her clinician scurried to start her and said my senior would be done in 10 minutes. ( How on earth can a fill be done in 10 minutes? ) I again returned to PU my senior and she informed me that once I had left her last, her appointed clinician had stepped aside and another took over. When she questioned what was going on, this clinician stood up, hands on hips and stormed off. All the while, they are 1) speaking Vietnamese , 2) not explaining what was going on to the client, who was very upset and confused by their rude, effortless, disrespectful treatment, and 3) kept claiming that they didnt know what was going on, that the owner makes the schedule and the owner was not available. No clinicians work is worth this treatment especially if seniors who need our love, respect and support.. The ONLY reason I would recommend this establishment to anyone is for their ( part-time at this location) eyebrow tattoo specialist, Lan, because she is truly amazing at what she does, is very sweet, and has excellent client relations.
Choose another place for your nails, especially if you are a senior.
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