1 /5 Jewel Hediger: I went to nail galleria to get my nails done for a wedding. I went in with the intention of getting a mani and pedi with normal nail polish, totaling $55 before tip. The owner agreed but then pushed me to get gel for both my hands and toes, since it seemed she would not accept me getting normal nail polish. This brought my cost to $85 before tip. Then, the next day, my nail polish on my hands started to peel off. Within 24 hours, I had lost all of my gel nail polish on my hands. I called to explain the situation and politely asked for a refund for my manicure. She refused to give a refund but told me I could come back and they would fix it for me. When I went back, they ended up giving me a shorter manicure treatment and painted my nails with normal nail polish. I thought this was “the refund”, but then, once it was done, they said I had to pay $20 again for this treatment. $20 is the normal amount they charge for manicures. They gave me no refund or even a discount for the poor service they provided originally. While the workers were nice, the entire time, I felt the owner was trying to get more money out of me. I ended up paying $105 plus tip, instead of $55 plus tip, even though it caused me much more trouble. This place is a rip off.
