Annies Nails
Kim Jackson Annie is so cheerful and caring, and does wonderful work. She massages my hands, feet, and lower leg as part of her manicure and pedicure service. My nails and feet always look so good when I walk out of the shop!
1 /5 Moe: *I wrote and posted this review on the day I received the service at this salon, but my review got deleted on the next day. This is the repost of my original review. Also seems like the other one star review wrote by someone other about a couple of week ago also got deleted.
Very bad experience with the owner. Would rate 0 stars if possible! Like other reviews have said, this salon is very money hungry and shady.
I went to go get my gel nails removed, and booked the appointment online. The online menu led me to believe that the removal would cost $15 dollars (though after carefully looking at the menu and interpreting the broken and grammatically incorrect English, I realized it would be $45). I received confirmation emails, none of which had any pricing information but did have the service requested: "only gel remove - no new set" (which online is $45).
When I went to the salon, the conversation with her wasnt too pleasant as she was bashing other salons in the area.
When it came time to pay, the register rang up at $60!! She didnt explain the charges and seemed rushed and annoyed since another customer was waiting (p.s. be aware this salon does charge a credit card fee). She made me feel pressured to not ask any questions and to hurry up and pay.
After returning home, I decided to call the salon because a $15 discrepancy is pretty significant. Her attitude over the phone was bad, and she claimed that she had told me that "cutting and filing" cost an $15 and thats where it got added on to the $45 price . I was asked during the appointment if I wanted my nails cut after the removal, but there was no mention from her that it would be an extra charge, nor does it say anywhere on her online site that that is a provided service associated with a charge (and she lists multiple extra charges so I find it hard that that was an omission). Additionally, she claimed that it was posted on a menu with prices, however I never saw the menu nor was I shown one before I could make a decision. Overall during the phone call, she was rude and seemed completely content with her business practices.
What happened happened, and it cant be helped, but it seems shady that she would just arbitrarily add charges without being upfront and transparent about the cost (and it seems like reading other reviews that other customers have had similar experiences too). What I found more disappointing than the charges though, was her attitude and tone when dealing with this ordeal. Future customers, tread lightly and beware. Best be very clear and ask about charges before agreeing to anything at this salon. Very unfortunate and disappointing experience.
Edit: Turns out she cut and filed my nails way too short. She was in rush while she was cutting my nails. Its bleeding and applying any pressure on it causes a lot of pain. Really not a great experience at all. Highly do not recommend.
