Midtown Medical Group - Ventura (CA)

1 /5 Kathleen Wood: I had a very disappointing experience with Dr. Krause today. She was very non-sympathetic and had zero empathy towards the situation I was going through regarding test results that came in. You could tell she just wanted to be done with her day.

5 /5 Emily Romero: I recently saw Dr.Magee at midtown clinic, she had explained to me in depth what goes on with the body and how she was going to be able to help me. I haven’t encountered a doctor like her ! She was the best at what she did , i told her she is a magician! My back pain has been very debilitating for me and she was able to help me just with one visit for therapy. I appreciate her & the staff at midtown!

2 /5 Maryan Southam: Actual doctors visits have been fine to excellent and I have found the women, who answer the phone and put one on hold, to be polite and generally helpful. But this morning I was referred over the phone to someone who was really rude and angry (possibly a nurse) who, was not very helpful and not at all kind, dismissed me by saying she would put me "in the bucket". Is that a way to talk to patients who are trying to just get some help?

1 /5 Jennifer Wilson: I have tried hard to work with the team here, meeting twice with the office manager and documenting my concerns, in writing, over incredibly long hold times and multiple medication mishaps. Twice I needed medication that was not filled or refilled in a timely manner. The pharmacy sent an electronic reminder and faxed a switch to the medication the doctor prescribed (not a prior auth). No one at the office reviewed the fax. I had no medication over the weekend with active pneumonia (I also called the office on Friday asking for the medication order to be prioritized). The only way I was able to get attention was to go to the office, Monday am, and beg to be seen, beg for my medication to the back up office manager. The second instance the doctor was alerted by the pharmacy that my prescription needed a refill, it took 8 days for the refill by the doctor, even when the medical assistance told me she added an urgent reminder for the doctor and refill. I called the back office staff for help and was told no other doctor could act as a stand-in to refill the medication.

1 /5 Jorion Wood: Absolute gross incompetence and impoliteness. My doctor has been faxing over a referral every day for over a month. I either get told that someone is looking at my case and they aren’t in today, my referall hasn’t showed up yet or they need information from a third party that I have never even utilized. It’s really simple. Step 1: doctor sends referall to the orthopedic department. Step 2: you make an appointment. Step 3: you show up to appointment and do what needs to be done. I am not kidding, this garbage medical center can’t piece these three steps together, and yes, my doctor has been faxing the proper number. I can’t help but wonder if this medical center is intended for street tweakers and lawsuit people who don’t actually want anything taken care of. You would think that they would be tired of hearing from me multiple times a day but maybe it’s fun to mess with the heads of patients at this place. The 3.0 rating is laughable, considering more than half of them are obviously midtown medical giving themselves positive reviews.