Luxe and Local Salon Emporium - Riverside (CA)

1 /5 Gabriela Mendoza: (Edit: I did leave something out accidentally but after we added my hair color and washed it my hair was still damp when she decided to brush my hair extremely rough and hair was coming out of my highlights left and right because it was freshly bleached and I thought it was common knowledge but when hair is bleached it becomes more elastic and when hair is wet it also becomes elastic and putting those two together made my hair very brittle and as a hair stylist I thought she would know better but I guess not?? And when she was done brushing my hair there was a good Chunk of purple hair on the actual brush it looked like I was balding and losing hair. Now I have spilt ends about every where from that and a bunch of fly away hairs and my hair is extremely damaged..)The customer service was great they were extremely nice there are just a few things I did have a problem with first was just the pricing when I had messaged them about the price was about 225 but I paid well over 400 which was like why even give me that starting price if the actual price was gonna be no where near it so that sucked cause now my parents how to pay a good 200 more for something honestly I could’ve went somewhere else for the original price of 225 but they kept that information from me until the end my second problem was just the hair cut I asked for some side bangs cuz I had really been wanting them for a while, Kylie was working with me she was extremely nice but I just didn’t like the side bangs at all as you can see in the first picture it’s very much just pretty straight and looked like a bowl cut when my hair was tied back and she added way too much hair for the side bangs/ curtain bangs she said that since my hair was freshly cut but I waited a good 5 days to see if anything would look good I tried styling it as best i could but at last nothing worked. luckily I watched a simple video on how to do it and ended up just fixing it myself as you can see in the second to last picture so it wouldn’t be so flat now I’m just waiting for it to grow back.. my last problem was the actual color of my hair honestly not that big of problem but I asked for this deeper purple I sent the second photo as a reference to Eugene and they gave me this magenta/violet looking color which I wasn’t a fan of because I didn’t like standing out so much and my hair was like neon which don’t get my wrong it’s such a cute color and I got a lot of compliments on it, it just wasn’t for me but I grew to like it just not what I asked for I did try to reach out to Kylie on instagram for a few questions but never got a text back..but yea overall the actual highlights were amazing I loved them so much Kylie did an amazing job it’s just these things I did have a problem with thank you

1 /5 Lioudmila Voronova: I booked an appointment online via a text message from the salon. I told they honestly that I didnt know any hairstylists and I just wanted a wash and a short haircut and how much it would cost. They said it would be around $45. I said yes. Cynthia texted me right away, setting up a time and asking me to send her a $25 deposit. I did and arrived on time. Cyn was working on another client. So she kept running back and forth between that client and me. I had to call her twice to get her attention. She was very upset that a 74 year old client was demanding attention for her money. She ended up giving me a haircut that was completely different from what I wanted and charged $90 for the job. Keep in mind that a wash and a short haircut is $90 at this salon!!! I didnt ask for anything else! And I cant describe the details here. This was December 19th, the days before Christmas. This young woman Cyn has a difficult job and apparently does not get along well with customers. Despite her rude behavior in front of Eugene, I gave her $90 because I am a Christian and I felt sorry for this liar. She accepted my alms, not realizing that God will repay her according to her deeds. But I do not recommend this salon to anyone!

5 /5 Kelly Moore: You guys. If you need your hair cut, colored, pizazzed, changed, done up, etc., Luxe and Local is the place you want to go. I have had my hair done by 4 of the artists here and am always left feeling pampered and glamorous. They use the Oribe hair care line of hair products and I am the ONLY person I know who can say that during and after pregnancy my hair was growing instead of falling out. These friends know their craft and will not steer you wrong. Come in, sit back, and enjoy the luxe experience. I know I do.

5 /5 Em-Em O: First time at Luxe and Local and I love my hair! Thanks to Eugene…he is amazing. He did exactly what I asked for and I’m so glad I found him. I will definitely be referring him and his salon to friends and family. My niece is already going to be making an appointment!

1 /5 Ashleigh George: God awful experience I left there in tears. I sat in Melissa’s chair for 20 minutes while she ran her fingers through my hair and told me that she refused to do what I wanted. Didn’t offer any suggestions to do anything else. I wanted highlights and a hair cut. Even refused to do the hair cut and when I asked her if she wanted me to leave she asked me to leave her salon. It made me feel less than and I’ve never felt that way by someone. She belittled me and laughed in my face. I’ve never felt so much disgust by someone that I don’t even know. I don’t know anyone that would treat someone the way she treated me. I will not be back. She needs to be trained on how to treat human beings. People don’t go around tearing down other people and call that customer service. Certainly my hair was damaged it had a perm to it and some dye but she could at least offer to cut it. Didn’t even get that option.