1 /5 Brittany Smith: I’m sad to make this review given that I’ve been a loyal customer to the salon and have also given them referrals in the past. The nail techs I’ve had here are usually kind and gentle. However, the older woman who did the majority of my gel X soak off yesterday was very rough, abrassive, and negligent with my service. I came in for a walk-in appointment to have a gel x soak off done around 2 PM And I didn’t leave the salon until 4 PM. They informed me that the prior nail tech responsible for my service Put my gel tips on incorrectly. However, I don’t think it should take upwards 2 hours for a removal. I never wear extensions on my nails and got gel x for a special occasion so I wanted to make sure that the extensions were safely removed because I often wear my natural nails.
The salon had a dust collector on hand that wasn’t used at all during my removal process. No hot water was given to assist with speeding the soak off process, and I had my bear skin sitting in acetone without any cuticle oil for protection for over two hours. She put acetone in a shallow plastic bag with cotton balls and covered it with a lukewarm washcloth that got cold very quickly. I suppose in a failed attempt to insulate the bag. After about 30 minutes, she added more acetone to the bag, and placed it inside a stainless steel bowl and covered my hands with the same cold wet towel. As the process continued she would add more acetone to the already diluted and murky acetone that my hands had been sitting in for over an hour. Rarely checking in on me while she serviced other clients.
I informed her multiple times that all I wanted was a soak off, (No additional shaping or manicure service) but she didn’t listen to me and urged me to at least remove my cuticle to make it look better. I let her proceed with the cuticle removal, but told her that I did not want a manicure. Which I could tell she was upset and complained to her coworker about. She rushed my service towards the end, and chose to file my nail bed excessively to the point of being painful even though I told her not to rush and that I had time to soak them off completely because I did not want my nail beds to become damaged. She told me that the service was finished, and finally put cuticle oil on at the end of my service. You could still see that there was visibly a lot of gel left on my nail, which I informed her about. So as a result, she decided to use a very abrasive electric file which wound up scratching the surface of my natural nail significantly (as pictured). I stressed that I had enough time to sit & properly do the service. But I know for a fact that I could’ve been handled with more care and consideration, than this. I will no longer be returning to this salon, and wouldn’t recommend going for gel x removal.
