Fox Auto Care - Santa Ana (CA)

1 /5 Luis Nunez: I came back to edit my review which was once a good review. However, since they got rid of John DO NOT COME HERE. I repeat, this place is not worth your time. They will find way to scam you. I took my car in for an oil change and a coolant hose replacement. Moses the manager, said the hose replacement labor would cost $900. Yup, $900. Because they had to “get under the manifold and remove 6 other parts.” I immediately knew this was a lie. I took my car out and took it to a separate mechanic who only charged $280 for the labor. Which took him about 2-3 hours to complete. Please take your car elsewhere and save yourself the frustration.

1 /5 Brian Gonzalez: So John or shall I say "Josh" because it seems like theyre referring to him with that name, got let go some time ago. I liked his honesty and service overall of the shop. Im sure all the workers there are awesome but dont go saying that "Josh" was the reason your prices are going up. The last oil change I got there was 70 bucks (reasonable for a 6.0 if youre on a time crunch). I was going to get charged 113 or 131 (I cant remember but I know I wasnt going to pay that price). The guy at the counter proceeds to tell me that "Josh" was the reason everyone was getting a good deal. That for trucks "Josh" was only charging 70-80 bucks for 5 quarts. So for ONE additional quart of fully synthetic oil youre charging your customers 30-40 dollars more? Maybe Im overreacting here but I just hate to see a guy like John just have his name tainted in that way. Dont bother reaching out Fox. I wouldve stayed as a customer if the shop wouldve simply said, "hey our prices are going up." But to put the blame on John, who would by the way take his time to call and answer any questions my sister had about her car whenever her car was in. It showed the values of the shop and didnt make my sister feel like just another customer. Best of luck to John and I hope Fox doesnt throw any other of their employees under the bus.

5 /5 Karla Ramirez: Excellent service!!! Moises ( The best technician) Very professional and in one visit they fixed the problem with my car. Thank you. Fox Auto Care

1 /5 Hee Seung Lim: Please read the whole story if you consider this shop for your car. I went there for my Mercedes C300 because they looked great in Google review. It may not be applied to all people. but they are basically ridiculous and mislead certain customers seriously. Be careful. My 6 year old car engine light was on in sudden, and I looked for a local mechanic since my warranty was expired. I called this mechanic and asked if they could handle engine issues for Mercedes in general. The guy on the phone confidently said YES. I trusted him. He showed up their German computer based diagnostic system and performed it to my car, and said it was crankcase ventilation malfunction. The guy at the front desk told me clearly this issue with my mileage and model year would be covered by manufacturer warranty specifically under emission warranty executed by State of California. I told him I did not want to make another travel and scheduling, and told him I willed to pay the cost to fix it here if it made sense. He tried to pass the topic for some reason by unclearly telling me ballpark of the cost (he said "like $1300 or something") and asked me the reason why I wanted to spend money that could be covered by warranty, which literally made me trust them and made me go to a dealership. They ended up not fixing any of my core issue but said they found other minor issue that I had not even aware of, which costed about $800. I thought they saved a lot of my money that could cost for the engine issue, so it was worth to take it and paid $800 to fix it, which might have not been even needed. As they guided me, I called Mercedes dealership, schedule another appointment for this and made another travel to be there and spent almost half day to deal with this. As a result, the Mercedes dealership basically said crankcase ventilation malfunction IS NOT COVERED BY EMISSION WARRANTY AND NOT EVEN CLOSE. And it costed over $4000 to fix it at the dealership. I decided to fix this issue here otherwise I had to drive my car with the engine light on over 80 miles to go back and forth between home and the cheating mechanic and my office and Mercedes dealership, which could cause more issue they said. Here I wonder how the guy at the front desk in Fox Auto Care was so sure and confident of his statement to me. I assume either they were not capable of fixing it so at least they tried to make some money out of my visit, or he honestly told me a wrong information that wasted my time, money, effort, and trustworthy. I usually try not to write bad feedback to small business because it impacts their biz. But SERIOUSLY this shop is not worth to be there for customers who are looking for affordable solutions with trust. I will spread this in other SNS as well such as YELP, etc. If FOX Auto Care owner disagrees with what I am saying here, you must bring me evidence and legal documents that explain crankcase ventilation malfunction should be covered by manufacturer warranty that fairly allows me to claim the Mercedes dealership I fixed my engine from.

1 /5 Johnathon Ruiz: Came here since google shows it has great reviews. I walked in and waited 15 for anyone to speak with me even though it was empty. It absolutely stunk in there like someone blew up the toilet and it leaked into the waiting area. Now for the car service, I drive a Subaru and had a few problems with the A/C, needed a new belt, needed new brakes pads, and had a few filters that needed to be replaced. They quoted me an insane price of $900 for just the A/C valve, a belt, 2 filters. Mentioned they wouldn’t replace just the brake pads and I needed rotors too. They then mentioned that they don’t do regular rotors and break pads that they only did ceramic ones like the factory ones are trash. Said it would be another $900 for the breaks to be done. I ended up just getting the filters done at this place since I thought everything else was too expensive. They then proceeded to charge the A/C even though I told them it had been done already and that wasn’t the problem. Would recommend visiting another place before coming to this one.