Dr. Kristin J. Santangelo - Thousand Oaks (CA)

2 /5 J Atienza: Dr Santangelo is great! She was my mom’s doctor then my dad’s. Front office staff (and back- checks you out) office staff is horrible horrible horrible. If the doctors knew how horrible they are they would most likely change staff. It will just be a matter of time before another good doctor comes to town. And if I see this place in a resume I will most likely not hire them.

5 /5 Chuck Finley: Ive been going to Dr Santangelo for five years and she is absolutely an amazing and caring doctor. The office staff is very helpful and you dont have to wait for an appointment. If you have an emergency, she will see you.

5 /5 Tyler VanEvera: Dr. Santangelo was amazing! As a man having a vasectomy is pretty scary to think about. After the consultation and having everything explained I walked into the procedure with confidence she would do a great job, and boy did she ever. In and out with little to no pain. Recovery was quick and felt back to normal after a day of icing. Thank you, and recommend her to everyone!

1 /5 Karla Estrada Schwarz: Please read in its entirety. The front office staff and Cindy the office manager are money hungry, lack ethical values and professionalism. I called to schedule an appointment to see Dr. Santangelo and they told me that I had to pay $100 in advance because I had missed and rescheduled appointments dating back to 2014. Since we travel back and forth between CA and Reno, and being that Dr. Santagelo is an excellent doctor, we decided to take a 7 1/2 hour drive so I could have my yearly check up, and agreed to pay $100.00 in advance with the agreement that it would be reimbursed to me as long as I showed up to my appointment. The original proposal by the office was that they would refund me after my insurance paid them, which could be approximately 3 months! When I demanded to speak with their office manager, she agreed that the $100.00 would be refunded to me as long as I showed up to my appointment. On the day of the appt, I arrived late, and was told that Dr. Santagelo could not see me because she had an urgent surgery to attend to. They tried to reschedule my appointment, yet I was only in town for two days. Since Dr. Santagelo could not see me, I requested for my deposit to be returned since I complied by showing up for my appointment. They made me wait to speak to the office manager, to then tell me that they did not intend to provide a refund. I insisted that they refund me the $100.00 because I was there for my appointment, so their response was that they would only refund $50.00 and would charge $50.00 because I was late. I have searched for their office policy and there is no mention that a patient will be charged for being late. As I left the office, I demanded for my money to be returned and to date (a week later) they have not provided a refund. Even though doctor Santagelo is and excellent doctor, the lack of professionalism, ethics, values, morals, and care for patients from the front office leaves much to be desired.

1 /5 Nicole Khoury: Only giving her a one star because I have to in order to complete review. Friday, January 19, 2018 I went to ER due to kidney pain. They completed a CT scan that showed I had a kidney stone in my right side and to go see Dr. I already had a Dr since this stone has been sitting in my right kidney for 5 years. So called my Dr. Santangelo and got appointment that following Monday. She told me stone was still too high and if she would try to take out it would get thrown back into kidney. She wanted to wait it out, and made appointment for a month. Told me to pop some pain meds as needed, etc. So Month later went back, but day before I got a scan to bring back to her office to see if stone had moved. She felt the CT scan showed the stone at 9 mm, but other scan showed stone 6-7 mm which is passable. So told me to cont. and come back in another month. So keep paying my $45 co pay and wait it out. Had appointment in April that I cancelled and tried to reschedule for May but office gave me run around cause I cancelled my April appointment. Was sent to her nurses Voice Mail and just keep getting run around. I wasnt in pain so wasnt forcing appointment since doctor never made it urgent. So July called back to get appointment and they couldnt get me in till Monday, September 10th. The Sunday night before my appointment my stone finally moved and I was in excruciating pain for 4 hours. My husband called Dr. Santangelos office after hours and she told me to take two pain meds, and Ibuprofen and come in Monday @ 8:30. Went to office and she told me "Oh wow why did you wait so long. You should have told my office it was urgent". So we set my procedure for that coming Thursday signed some paper work, and then her nurse comes in and says.... "Oh you have HMO and are not covered, everything would be out of pocket". How is it nine months later you noticed Im not covered?? So I had to get a rush referral from my HMO to find a new Dr. It has been 2 weeks and I have had the stone and stent removed. Stone was a 9mm and should have been removed from the start in January. DO NOT SEE THIS DR SHE WILL MAKE YOU SUFFER. STAFF IS UN-KNOWLEDGEABLE!!!