Dignity Health Medical Group - Dominican Urgent Care - Capitola (CA)

5 /5 local user.: I’ve delayed receiving medical treatment for months after being rejected by doctors on duty’s in Santa Cruz, I went in this morning from what I thought to be was a rash on my wrist. I had no insurance card and the 2 ladies at the front desk were very helpful and still managed to get me in with just the member # and my basic information. Not with just me but with everyone they handled and welcomed. Lainey (?) the nurse with the light purple scrubs and hair tie was so sweet and approachable. her attitude is what everyone needs in a work place. I didn’t catch the lady doctors name but she was nice and super patient listening to my concerns. it REALLY means a lot to come to the doctors on your day off and to be taken seriously and even was prescribed a cream for possibly ringworm. I saw on sign they were at capacity and came just after 10, I really appreciate everyone’s time. Everyone working Friday morning (10-11am) thank you so much your attitude and the workspace you’ve guys made doesn’t go unnoticed.

1 /5 David Thomas: So this might be the worst redi care clinic ever.my better half has been here several times -like most good people we attempt to avoid the ER so true emergencies in our area can be addressed. She went here seeking treatment was delayed by literally two days- after to days they stated they were unable to take anthem ins - mind you in the past this was never a issue- and there have been no changes to the plan- the staff were rude and in no way attempted to help. My employer confirmed that the ins was good at any ready care or er in the country- the staff basically told us to leave and had no intent to even help- I’ve been a paramedic for over 35 years and this is some worst customer service I have experienced- if you don’t want to help sick or injured people go find a new job….

1 /5 M H-s: Receptionist let me sit in the waiting room for 2 hours with sepsis symptoms before checking my insurance & telling me it’s not accepted even though their website says they do. Now I have to sit in a packed waiting room all over again while feeling extremely ill. This is negligent when hours matter if it’s a serious health condition that could literally cost someone their life. If my state wasn’t so dire I would’ve just given up & gone home. Inexcusable.

5 /5 Susanne Carson: This urgent care facility is exceptional! I have been a patient here twice this year. The physicians, PAs, RNs, medical assistants, XRay techs, and office staff are professional, skilled and caring! I have been an RN for 50+ years and have observed the unfortunate deterioration of healthcare with the pandemic. These folks at this clnic offer reassurance that excellent healthcare is still alive and thriving! Thank you to all the staff!!

5 /5 Megan Conard: Went in on a Sunday evening and everyone was friendly and professional. Dr. Russo heard my concerns and made treatment easy. Thank you to all the staff for making the experience smooth.