Dignity Health Medical Group - Dominican - Orthopedics & Family Medicine - Santa Cruz (CA)

2 /5 Alex: This is not a review of my dr, who is thorough and lovely. My complaint is with the staff. They made an appt with me six months in advance for a second dose of a travel vaccine I needed. They confirmed said appt a week in advance. After waiting 40 min in the lobby the day of my appt, they inform me they dont have the vaccine. Well at least they said sorry

1 /5 Daniel Rall: If you like an Inferior Standard of Care, this is your place. Latest example (in a decade-long litany of failures): Hit by a truck while on my bike. Called in to see my PCP. No callback. Called in again. Front desk said they were still waiting for a doctors response. Made an appointment for 2 WEEKS later, and went to urgent care. Appointment cancelled due to doctor becoming unavailable 3 days beforehand, with msg saying another doctor would see me. Called in, and front desk again reached out to doctors. No callback. Called in AGAIN end of next day, was told no response from doctors (after 2 full days); msg had apparently "not been marked urgent." Finally get a callback half way through next day; offered an appointment the following week, 3 WEEKS after being hit by a truck, and in deteriorating condition. Seriously? 3 weeks to see my PCP, when I have urgent medical concerns? The practitioners here are competent, but what does it matter if theyre effectively unavailable?

1 /5 Anna Freitas: I hate to give them such a low rating - Dr. Cudahy and Dr. Zenker are both excellent doctors, but the administrative side of things is a mess. Its taken me almost two months and at least 8 phone calls to get a form filled out because the office staff gave me inconsistent information and didnt follow through on relaying documents to/from Dr. Cudahy. I would love to keep going to Dr. Cudahy or Zenker, but the administrative burden isnt worth it.

1 /5 Marwan: I am checking in right now and the receptionist didn’t say “Hi” or “Thank you” or even smile. So I was wondering maybe she has a bad day. I checked on google and I found a 2.7 stars with everyone not happy of the service although they have a fantastic Dr. Experiences. I think it’s time for Dignity to just invest in a course given to the receptionists for customer service and the 2.7 stars will turn to a 5 stars.