2 /5 Cassie L: I called and scheduled an appointment for Thursday, about 5 days ago. I got the gel manicure and it definitely is more of a “spa” feeling as they do the wax and a hot stone massage. Diamond Nail keeps two stars as they are clean, the gel was put on thin although one index finger has a bubble on the side, and the spa-like part was a nice surprise.
The other three stars are lost first because the technician was very rough on my nails. She used a cuticle trimmer to scrape at my nails and told me I have too much cuticle… I had gel on prior to the appointment and there was still leftover gel adhesive which she scraped instead of filing and buffing off. Second because she didn’t do cuticle care other than maybe what she thought was care by scraping my nail and nail bed with the edge of the cuticle trimmer. I know for a fact there are tools to use to gently push back cuticle, not a blade from the end of a cuticle trimmer! Lastly, and this goes back to the first item why they lost stars, is because of how rough she was, she split my thumb nail!! I have NEVER had a gel manicure where my nail ended up breaking and splitting after five days! Not only am I in pain, but my nails didn’t last even a week.
The $40 felt like a waste and to top it off, before she gave me the credit card machine to pay, she asked what tip should she enter in for me. To me, that’s entitled. I will not be returning.
For those still reading - I posted a photo of the better looking hand without the split nail to show at least the gel application was ok.