Cotton Blow Dry Bar - Huntington Beach (CA)

1 /5 Carrie Stearns: Called today 8/13/24 to make a booking for 5 people, when I mentioned my confusion that there were 3 different prices for the same service the lady replied, "Are you going to make a booking or are you just waisting my time?" She was just plain rude... when Im simply asking questions before spending a large amount with Cotton Blow Dry Bar. Sorry for waisting your time! Customer service is just not important to some businesses, even when they are in the service industry. Go somewhere else!

1 /5 Katerina Milevski: The girl who did my hair did a wonderful job but unfortunately the customer service was just awful. I had an appointment for hair and makeup for my engagement photos. I had made this appointment well in advance. I had to sit for about 40 minutes because they only had one stylist at the salon. After 30 mins of doing my hair I asked who going to be doing my makeup since I had to be out of there a certain time. After several calls to owner she finally picks up and told the the stylist that " .... was supposed to be coming in to do my makeup" . The owner said she was texting with the makeup artist and she was "stuck in traffic"..45 minutes went by and the owner was well aware that the girl scheduled to do my make up wasnt coming in. As the owner of a salon knowing someone who is paying for a service and especially getting engagement photos done - I would have called all of my employees. From what it sounded like on the phone she really didnt give two cents and didnt know what to do. I can tell you they are extremely unorganized when it comes to appointments and really unprofessional. I was left in a scramble to get my makeup done and was late for our photos. Really disappointing.

5 /5 Kussner Bess (Basya): I found Cotton Blow Dry Bar from a quick Google search. I needed my hair done for a Saturday wedding and was able to book a blow out the night before. I was a little concerned with the negative reviews, but I realized most of them are from 4+ years ago. I had an incredible experience. First off, they took me in 10 minutes early (I expected the opposite). Second, my stylist (Tanya) was lovely. The hour flew by because we were having such a great conversation. And last but not least, I LOVE my hair. Worth every penny. Ill definitely be back.

2 /5 Mariscia Rodriguez: The service wasnt the best. I went in with 2 friends and we all felt like the stylists were not that professional. There was one stylist working, doing another womans hair, who did an amazing job. But 3 out of the 4 stylists there werent able to give us the look we were going for. With most blowout salons, the stylists have done so many styles that a clean and professional look comes easily. This was not the case here. We were glad we got to see the difference between the stylists but ultimately, we wished that we would have had a better experience.

1 /5 Melanie Galaxy: An awkward hair experience to say the least. Sat there for an hour in complete silence with the hair stylist (not sure what her name is). While she was washing my hair and styling it. Didn’t say a word to me the entire time except for how I wanted my hair. Today is my 21st birthday and what I asked for was beach waves. I got quinceniera curls instead… Super unprofessional and just a very weird experience.. not sure how this place has 4 starts. I do not recommend coming here.