3 /5 Kayla L: Update 5/12. The owner was true to his word and refunded me for the service. My toe is still healing and I needed antibiotics but luckily I get to keep my nail! Thank you to the owner.
I come here with my 2 friends to get pedicures monthly. We usually go on Saturdays and we have a good experience. We decided to go last night (Thursday) and I had an awful experience.
We all got pedicures last night about an hour before closing. My 2 friends enjoyed their experience, but I did not because the lady who was providing my service was heavy handed with the cuticle cutters. She dug right into the side of my big toe and clipped off a big chunk of my nail. It wasnt a clean cut either, so she was using other tools to dig in deeper to push out the excess pieces of my nail. It was extremely painful. I could tell that she knew she messed up because she kept looking at me then look away when id make eye contact. Following this, she made 3 other cuts on 2 of my other toes, however not as deep. When it was time for the lavender scrub, I was in lots of pain since it was burning the open wound. The rest of the experience was not pleasant either, since the "foot massage" was only a gentle leg rub. I dont think i would have enjoyed it anyway since my toe was starting to swell. Anyway, i woke up this morning to an infected big toe which has now limited my ability to walk around on my left foot. I added a picture.
If the manager is reading this, please talk to your employee about proper ways to cut toenails. I dont know her name, but id describe her as a middle aged, short, lean lady with black hair, no glasses. The only 2 other employees working the pedicure area were a widerset lady with glasses (who is amazing at pedicures, ive had her before), and a man, who my friend had alot of positive things to comment on his service.
In the moment, I should have spoken up and I regret that. I find tension in these experiences to be uncomfortable and i really wanted to just relax. Since I got an infection, I felt like this review was necessary.
I do plan to come back to classy nails, but I will not proceed with a service if she is assigned.