3 /5 Andrew Allen: My wife and I have been loyal customers of Classy Nails in Brentwood, California, for several months, visiting regularly for our monthly pedicures. We initially chose this salon because it stands out as a bit nicer compared to other local nail salons. The furniture is newer, and thankfully, the salon doesn’t have the strong fumes often associated with nail salons.
Over time, we discovered that the quality of the practitioners varies. Some are quite skilled, while others are not as proficient. To ensure a consistently good experience, we requested the names of the practitioners we preferred and began to specifically request them for our appointments.
Unfortunately, during our most recent visit, two incidents significantly marred our experience. Firstly, the staff tried to switch me to a practitioner I specifically did not want, right in front of her. This was embarrassing and uncomfortable. I had to firmly insist on keeping my original request. This particular practitioner has a habit of digging her thumbnails into the soles of my feet and gives an overall poor foot and leg massage. Additionally, her inability to communicate in English is frustrating, making it difficult to express my preferences and concerns.
Secondly, we were subjected to high-pressure tactics to upgrade to a more expensive package than the one we usually get. This aggressive upselling, especially given our history of regular visits and generous tipping, was quite off-putting.
Given these unpleasant experiences, we have decided not to return to Classy Nails. While the salon has its merits in terms of ambiance, the issues with service and pressure tactics have overshadowed the positives for us.
