1 /5 Loni Austin: This was a GreatClips experience at Aveda prices. When one books at an Aveda salon, one expects a certain experience that is on brand. This was the worst experience I have ever had over the years of visiting Aveda salons. (Actually the only bad experience ever.) I walked in to what looked like a dirty salon. There were smudges of color on the wall and the furniture is dated and worn. I had booked a hair color for my roots and cut. From start to finish I felt on edge. I wasnt offered water, tea or coffee. I wasnt asked how my day was going. The hair dresser didnt evaluate my hair and offer what she would do...when I was asked what I wanted done, I said freshen my dusty root and she got the mix ready and came ready to brush it on the roots. When I said usually they use foils, she said thats a low light, you said you wanted your roots covered. I said I didnt know what my service was called and maybe we shouldve discussed more what I wanted done. But she didnt try to understand anything about my hair or how I wanted it to look. It felt like going to the dentist and the dentist asking me how I wanted my cavity filled. Shouldnt an experienced hairdresser help you feel like shes going to make you look beautiful and what options you have? We didnt speak the whole time, also strange. She pulled a brush out of her drawer with hair already in it. I already felt the salon wasnt clean. The silence was awkward. There was no signature Aveda massage during the shampoo. And the final straw was she told me, despite the fact it was scheduled, that she wouldnt have time to cut my hair because she had another client coming. Salons build their business all on service, this salon has none. And was dirty. I will definitely not rebook here.
