1 /5 Jacey Char: I saw an ad on social media and decided to reach out due to recently moving to the area. I asked prior to my appointment what it would take to achieve this hair color (ash brown) I provided as well as darkening the highlights and retouching the overgrowth. Gina from Brushed Salon responded and told me it would count as an all over color, provided me with an estimate amount and set up an appointment date and time. During my salon visit, Gina cut my hair first before coloring which I thought was odd since I’ve been getting my hair professionally done for over 5 years in 3 different states and it’s always been to color first then cut. I didn’t say anything, as I am not an expert. After the cut she began to coat my hair in a color dye which I thought at first had to be a color corrector/bleach to reduce the outgrown darker brown shade of my hair. After sitting in it for some time I noticed it was actually just a shade of dark brown and it was all over my head and not just the top section. I sat in it for about 30 minutes then Gina rinsed my hair, dried it then styled it. I quickly noticed she didn’t try to color correct at all and that was the end of my appointment. She could tell I was disappointed and told me I could come back to fix it… I asked if she’d do a color correction that time around and she told me she’d be doing the same thing just with a darker shade of brown. After a few days of heavy thought and consideration, I got a consultation from another salon where a stylist told me this could’ve easily been avoided and my hair will now fade out to 3 different colors due to the poor application. I kindly asked Gina for a refund and she told me she could only offer me a partial refund, as she will be taking out the $65 haircut fee (which I am also not pleased with) and a $56 product fee and could only get it back to me the following week of me reaching out to her. I reached out to the salon after what she texted me and they mentioned it was kind enough of her to even offer me a refund… I haven’t heard from Gina since and will not be recommending anyone to her and/or this salon.
