Best City Nails II - Temecula (CA)

1 /5 Amanda: My recent visit to this nail salon left me feeling disappointed and uncomfortable. I came in hoping for a professional and welcoming experience, but from the moment I walked in, it was clear that wasn’t going to happen. One of the staff members was incredibly rude and seemed to go out of her way to be unkind. She stood there watching us without greeting me, which already felt awkward, and her demeanor made me feel unwelcome despite my effort to be polite, friendly, and professional. I’m not someone who looks for trouble, and I always try to approach situations with kindness and understanding. However, it seemed like this staff member was looking for a reason to pick a fight, which created an unnecessarily hostile environment. That’s not what anyone wants when they’re paying for a service and looking to unwind. I will say there was one man working there who answered my questions thoroughly and treated me with respect, and I really appreciated his professionalism. It’s a shame that his efforts were overshadowed by the unkind behavior of his colleague. Overall, this experience was disappointing. Customer service and basic courtesy are so important in creating a welcoming environment, and unfortunately, that was lacking here. I hope this feedback encourages the team to reevaluate how they treat customers moving forward.

5 /5 Lauren: Ken and Victoria created this gorgeous set! I have been coming here for years and everyone is always so kind and their attention to detail is SO much appreciated.

1 /5 Amanda: My recent visit to this nail salon left me feeling disappointed and uncomfortable. I came in hoping for a professional and welcoming experience, but from the moment I walked in, it was clear that wasn’t going to happen. One of the staff members was incredibly rude and seemed to go out of her way to be unkind. She stood there watching us without greeting me, which already felt awkward, and her demeanor made me feel unwelcome despite my effort to be polite, friendly, and professional. I’m not someone who looks for trouble, and I always try to approach situations with kindness and understanding. However, it seemed like this staff member was looking for a reason to pick a fight, which created an unnecessarily hostile environment. That’s not what anyone wants when they’re paying for a service and looking to unwind. I will say there was one man working there who answered my questions thoroughly and treated me with respect, and I really appreciated his professionalism. It’s a shame that his efforts were overshadowed by the unkind behavior of his colleague. Overall, this experience was disappointing. Customer service and basic courtesy are so important in creating a welcoming environment, and unfortunately, that was lacking here. I hope this feedback encourages the team to reevaluate how they treat customers moving forward.

5 /5 Rebecca Ford: I tried Best City Nails for the first time tonight and Ann was my girl. She did a Great job! I will definitely be coming back for a fill. Thanks Ann for a job well done :)

1 /5 KB: MUST READ!!! Very disappointed with the quality and service I got from Ken; not to mention the price! On Friday June 25, I came in to get a full set with Ken. I showed him a picture of what I wanted (see picture) he said it would be $65. I asked him if he had time and he said yes. From the beginning he was rushing me and when I would ask him a question (while doing my nails) about the style, shape, color, or anything he would say “I don’t know, you decide, I don’t have time”. I tried been friendly with him, smile, and be kind but inside I was feeling bad because of how he was acting with me. He even got upset when I told him 2 of the nails ( on each hand) needed to be matte. He saw the picture so he should’ve known that they were matte nail polish. The art work looked like a kindergarten did it but he was charging $65 for it? See pictures below. I spoke to the manager, Kevin that day and he had another girl fix the art on the matte nails. See pictures below. Honestly, I felt horrible telling the manager and even writing this review BUT if you’re gonna charge that much GIVE QUALITY WORK. The shape of the nails was poorly and quality some of the worst I’ve ever gotten. You can see in the pictures. One of the nails broke that night, the pinky, I glued it back, and the other one broke yesterday when taking off my watch! That’s insane. This morning I called, K asked for Kevin and the lady said he wasn’t there. I told her what happened and that I thought Ken needed to fix it. She said “you come in, you get charge again, it’s not his fault your nails broke!” Excuse me??? It is when you do poor work, don’t add enough acrylic as you can see in the pictures, and still have the audacity to charge that much. At the end I ended up paying $75 and 3 hrs of my time. Extremely disappointed.

5 /5 Nichole Clark: Kevin did an amazing job! I love my nails! I got a same day appointment and great prices unbeatable! Great customer service and always upfront with pricing changes or upgrades. I think I just found my new nail spot. Now to try the pedicures next...I cant wait.

5 /5 Rebecca Ford: I tried Best City Nails for the first time tonight and Ann was my girl. She did a Great job! I will definitely be coming back for a fill. Thanks Ann for a job well done :)

1 /5 KB: MUST READ!!! Very disappointed with the quality and service I got from Ken; not to mention the price! On Friday June 25, I came in to get a full set with Ken. I showed him a picture of what I wanted (see picture) he said it would be $65. I asked him if he had time and he said yes. From the beginning he was rushing me and when I would ask him a question (while doing my nails) about the style, shape, color, or anything he would say “I don’t know, you decide, I don’t have time”. I tried been friendly with him, smile, and be kind but inside I was feeling bad because of how he was acting with me. He even got upset when I told him 2 of the nails ( on each hand) needed to be matte. He saw the picture so he should’ve known that they were matte nail polish. The art work looked like a kindergarten did it but he was charging $65 for it? See pictures below. I spoke to the manager, Kevin that day and he had another girl fix the art on the matte nails. See pictures below. Honestly, I felt horrible telling the manager and even writing this review BUT if you’re gonna charge that much GIVE QUALITY WORK. The shape of the nails was poorly and quality some of the worst I’ve ever gotten. You can see in the pictures. One of the nails broke that night, the pinky, I glued it back, and the other one broke yesterday when taking off my watch! That’s insane. This morning I called, K asked for Kevin and the lady said he wasn’t there. I told her what happened and that I thought Ken needed to fix it. She said “you come in, you get charge again, it’s not his fault your nails broke!” Excuse me??? It is when you do poor work, don’t add enough acrylic as you can see in the pictures, and still have the audacity to charge that much. At the end I ended up paying $75 and 3 hrs of my time. Extremely disappointed.

5 /5 Lauren: Ken and Victoria created this gorgeous set! I have been coming here for years and everyone is always so kind and their attention to detail is SO much appreciated.

5 /5 Nichole Clark: Kevin did an amazing job! I love my nails! I got a same day appointment and great prices unbeatable! Great customer service and always upfront with pricing changes or upgrades. I think I just found my new nail spot. Now to try the pedicures next...I cant wait.