Auto Import Service - Brentwood (CA)

1 /5 MIchael Bennett: A week ago I made an appointment for my Mercedes Metris. I was searching for a garage that worked on Mercedes vehicles that was closer than the dealership. I had extensive conversation with the person who made the arrangements. I asked what was required at 45k miles. I was told the service required was going to be in excess of $1700. I verified the appointment the day before and said they used genuine Mercedes parts. I shared with her my concern as I had spoken with the dealer who said sometimes garages said they did but in fact didn’t which could result in damages down the road. The woman shared she was a former employee of Stockton Mercedes and acted as though she knew her business. I showed up today at the scheduled time for my appointment. She came out of the office to meet me only to tell me she didn’t think my car would fit on the racks she had. I asked if she could measure to be sure. After much discussion with the owner about which rack and the appropriate angle etc. it was determined they weren’t equipped either physically or mentally to handle it. I of course was angry that they had plenty of time to prepare and didn’t even once ask about my car. One would think if you were in the garage business you might know the vehicles you intend to book. Oh. One more thought, the principal said he could get the car on the lift but wouldn’t be able to get it backed off the lift! I lost my cool at that point and asked for my key back. If one can get it on one should be able to back it off. This was totally absurd ! And you think I want to do business!! Not! Beware.

5 /5 Tim McGraw: Top marks for the team at Auto Import Service. I have two cars serviced there and they have exceeded my expectations each time. Recommend.

5 /5 Gagan Bawa: This team is the best. They were most willing to help me with an issue that was caused by another shop, and that too at a reasonable price. Despite the fact that they work on pretty fancy cars, there was no arrogance of any sort. The mechanic Nuvelle (I hope I am spelling the name correctly) and the shop manager Kelly were very thorough and patient, and fixed the issue quickly. All said and done, I was in and out in 30 min with a very reasonable charge. This is in contrast to another local shop in Brentwood (that I will not name) which gave me a hard time after they heard that I was requesting them to take a look at the work done by another shop (and therefore likely they were not going to have a big bill for me). They wanted me to leave the car and charge me $200 just to diagnose. In contrast, after listening to my story and witnessing the anguish, AIS took my car in right away. Very empathetic and truly a torch-bearer of the small community culture in Brentwood, in addition to being a very capable shop. Thank You!

5 /5 Cody R: I take my BMW here. There’s not a lot of independents out here. They’re very fair and transparent. I’ve had them do a few things. They don’t try to exaggerate other issue to pad the repair bill.