1 /5 Valerie House: Had been here for years with the same artist. Followed her everywhere. I loved her. Personally, a good friend of mine. This happened some time ago where I decided to break ties. I went there for a cut and colored. Granted I did require some bleaching. My hair roughly past my ears. First, I lived an hour away. I made special trips to go down there to see this artist. I arrived at 10:30 and I went home at 8pm that night. Found on the way home they closed all the roads going back home so it took me 2 hours to get home. She continuously left me. She left a total of 3 different times in the middle of doing my hair. For personal reasons. Understanding I get it life happens. Being a mom happens. But 3 times? That was just taking my kindness to another level. Second, I paid her a deposit for color about a week before I went. Like okay understand have to get color for my hair the products. No biggie. I have never spent over 360 with a tip in the 8 years I was with her and my hair was down to my butt every single time I saw her maybe twice a year. I get cost of products went up. World is expensive. When it comes down to the payment. She tells me its another 500 something on top of the 80. Im blown back. Like what the hell? So at this point Ive been there 10 hours so Im like well I just want to leave. So I pay and leave. Guts telling me something is wrong. So I reach out. They cant give me a good explanation besides that products got more expensive. Never would provide me a receipt or a break down of costs. She said she used a special conditioner in my hair and bought me one too. Never approved any extra charges. So again mind you my hair was to my ears and the times before I went my hair was to my butt. Never paid that. If there was a huge pay increase she should of made me aware before I sat those hours, dealt with her constantly leaving. Next day comes around she is in LA on a vacation. Concidence? I reached out to the manager and I personally am not that type of person but something just didnt seem right. The manager said Ill look into please dont leave a bad review. Months go by. Ive called, and messaged. Zero response to anything. The whole process was distasteful and the workers being dishonest. I decided to post this review for the fact of the way they handled everything. For personal reasons I will not say the artist name cause she knows who she is and so does the manager. Be cautious about this establishment. I never in a million years thought someone i trusted and a salon I had been to so a long time could ever do something this sketchy and disrespectful. If they would of been straight forward in the beginning and gave me actual evidence of what they did and how much no problem. The fact they were beating around the bush. Ghosting me when they said they would look into it. Its really disgusting. Have the day yall deserve.
