Aria Nails Lounge - Pasadena (CA)

1 /5 Amanda: This place sucks! I felt rushed not relaxed at all. I got an acrylic overlay and I didn’t even want an overlay I wanted just gel nails but the lady just had to up sale instead of listening to the customer and she did not give me a good manicure at all. I got deluxe pedicure and Mary sucks at acrylic toes they are way too thin and she needs to work on her shaping. I’m not going here again I paid $144 for deluxe pedicure and acrylic overlay gel nails definitely not worth it service sucked!

1 /5 Vita B: This was my first visit here, and it will be my last. I scheduled an appointment online and arrived only to be ignored for nearly 40 minutes. I was seated at 5:50 PM and, despite patiently waiting, no one assisted me by the time I left at 6:30 PM. What made the experience even more frustrating was seeing another customer, who arrived after me, being helped promptly while I continued to wait without any acknowledgment. I feel it’s important to point out that the other customer was white, which left me questioning the fairness and inclusivity of the service here. Throughout my entire wait, there was no apology or explanation for the delay, which added to my frustration and disappointment. I value professionalism and respect, and unfortunately, neither were demonstrated during my visit. I hope this feedback serves as an opportunity for the business to reflect on its practices and improve its approach to customer service, ensuring that all clients are treated with the same level of care and respect.

2 /5 Sofia Avilez: They always do such a great job, but my recent experience left me heartbroken. I’ve been coming to this salon for a few months now, and I’ve always loved their work. They’re talented, and I’ve never had a bad result—until this time, not because of the nails, but because of how I was treated. Last week, I got a new set, and while the nails looked great, after a few days, I realized I wasn’t feeling the color I had chosen. I decided to come back three days later to ask if I could change the color, and I was more than willing to pay for the service. I didn’t think it was a big deal—I just wanted to love my nails, especially since I’d be wearing them for weeks. When I got there, I felt like everyone was upset with me. The person who worked on my nails was clearly annoyed, didn’t talk to me at all, and was rough with my nails, which honestly hurt me emotionally. The whole salon seemed upset, and I felt so guilty and embarrassed. Even though I felt uncomfortable, I still tipped the person who worked on my nails out of courtesy because they provided a service for me. It felt like the right thing to do, but it hurt to feel like I was being punished for simply asking for something I thought was small. When I asked the receptionist about their policy, she explained that they only do color changes the same day as the initial service, saying it’s easier for them that way. She told me, “We wish you would have told us sooner,” and while I understand the policy, the way they handled it made me feel awful—like I was a huge inconvenience. I want to make it clear that I’m not upset with the salon. I’m just deeply sad and hurt by how this situation was handled. I didn’t mean to upset anyone or cause trouble—I just wanted to feel happy with my nails. I’m scared to come back now because I don’t want to be treated poorly again or made to feel like I’m a burden. I really do like this salon. They’re so talented, and they always do amazing work. I hope that in the future, situations like this can be approached with more kindness and understanding because this experience has been weighing on me ever since, and it’s left me feeling so sad.

5 /5 De Wolf Sam (saamdew): I never leave reviews but just had to because this place is the best! Everyone is always so incredibly nice and I’m always so happy with the results. My gel manis/pedis always last like a month and I’m always getting compliments. Plus they have sooo many cute colors to choose from! Thank you all so much ❤️

5 /5 Rebecca Rodriguez: Jenny is the best! Her nail art is beautiful