5 /5 Lisa Temple: I don’t write a lot of reviews, but I absolutely have to this time. My dog was horrifically attacked by a stranger’s dog while we were on a camping trip in the Nevada desert a few weeks ago. We live in Reno so the first stop we made was obviously at our emergency hospital back home (in the middle of the night) for initial surgery to save his ear. A couple of days later we were back at our primary vet in Reno for more help. We couldn’t keep his ear wrapped; he was too anxious and stressed (so were we), we possibly had infection setting in. Couple of days after that, we were due to come over to our cabin in Arnold for a week of vacation. We decided to move forward with our trip, thinking the time off and being in close quarters would actually make it easier to keep a constant eye on Willie and his sensitive bandages, but – if only it were that easy.
Within 24 hours, I was in the lobby of Angels Camp Veterinary Hospital in tears. Willie had shaken all of his stitches out, and his ear was bleeding everywhere again. It felt impossible; like there was no way we were ever going to get his ear through the first early stages of healing. But the team at ACV were so calm and kind the second I walked in. They had Willie in an exam room within 20 minutes, and Dr. Tom was in moments later to assure me that they could help Willie. We ended up boarding him for four days and the team there took over for us. I know what they did for him was no small task; when I picked Willie up four days later, his ear was remarkably better. They kept us informed the whole way; Dr. Tom called when he said he would call. He did what he said he would do and Willie came home several days farther along the healing trajectory, at a point where we are able to take over and see it through successfully.
I don’t know how we would’ve gotten him here without their help (I was afraid he would lose his ear). We are so grateful to the whole team at ACV for their help in an extremely overwhelming situation, their kindness, compassion, and humanity. They are all in the right line of work. 5 stars.
