Ultimate Fitness - Imperial Beach (CA)

1 /5 Sergio Sanchez: This happened at the Imperial Beach location. In more than 10 years of working out at different Gyms of different brands I have never encountered a so poor costumer service. Today 08/05/2025 around 11am, for the first time my wife and I took our 12 years old kid with us, he wasnt to work out or use any of the equipment, at the front desk the lady told us that our kid couldnt come in with us because he is not a member and if we wanted to come with us he had to pay a one day visit, even though he wouldnt use the equipment, I ask my kid to wait at the bench that is at the entrance. Later on my wife went to check on him and he said he needed to use the restroom, the front desk lady wasnt there and my wife tried to take my kid inside, while they were going in they saw the lady and my wife ask if my kid could use the restroom, she replay with a very adamant no, and my wife had to go outside and look for a place so my kid couldve use the restroom. What I grading here is the costumer service. I think that as a courtesy for the members the employees should be a little more understanding, when you have kids life life becomes more unpredictable. Then later I talked to the manager and he was trying to explain to me about the rules the place have. Rules can be modified depending on the situation and this was a one time event. I just hope that in the future situations like this can be address, costumers shouldnt be treated like a number and employees shouldnt be on the offensive and entitled all the time, they should try to level with their costumes once on a while, for a change!

5 /5 Krystal Reyes: Staff 5/5 Members 5/5 Vibes 5/5 Equipment 5/5 The staff does an incredible job at balancing friendships with members while enforcing rules to maintain a comfortable space for everyone. I don’t need to worry about unsupervised children, dodging tripods, machine hogs, rude behavior, and other unpleasant things that I have experienced at other facilities. There are unspoken rules as well as posted rules which help keep a certain culture and vibe to this gym. When you take the tour and/or purchase a day pass, you know if you fit in and if this place is for you. The IB location is so spacious and full of equipment, so no need for me to stress on a half assed sesh because I couldn’t utilize a machine or weights that I needed. There’s plenty to go around and members are also respectful if you are waiting on something they are using and won’t bs. It’s safe to say, I’ll happily continue my membership with the Ultimate Fitness and am pleased with all it has to offer.

5 /5 Noah Peralto: Ultimate fitness IB is hands down my favorite gym I’ve stepped foot in. The staff is awesome, super kind, super welcoming, and easy to get along with. The machines and free weights are hands down better than any commercial gym in my opinion. Really love the whole old school aesthetic they got going on. I’ve been going for about 3 years now, and I would recommend this place 10 out of 10 times over any commercial gym.

5 /5 Tiyana Pall: I would like to give ultimate fitness a five star review in all areas and aspects.I have been coming to this gym for years and the front desk staff as well as the managers have always been welcoming and respectful. Their down to earth vibe kick starts your workout routine with positivity. If we ever have questions,they have answers. If we ever need help,they are always there with fast actions and I appreciate that. The equipment is definitely old school and the atmosphere isnt competitive or uncomfortable. From the welcoming faces of the staff,to the family-like members,this gym feels like home. I have never had any issues with anyone here and this is my favorite gym (and Ive been to many gyms). I love the connection/friendship I have made with Dawn,Josh and all of the other staff members. They show us members so much respect but most of all,they show us love. Having such great staff makes my gym sessions so much more enjoyable. I highly recommend this gym to anyone