1 /5 Marty: Called ahead and spoke to Alex about resizing a ring while I was in town. He assured me it would be done. Dropped the ring off, and his brother went on and on about how his dad would totally have it done by Saturday. Called on Saturday, and they were "too backed up to get to it." Didnt seem to care about missing the expectations that they set. Why waste peoples time if youre not confident that you can get the job done? Recommend you go somewhere else.