Farmers Insurance - Naomi Hayashi - Los Altos (CA)

Geo Tu Mimi and her staff are very experienced, professional, and friendly. They respond quickly via phone and email. When setting up each of our insurance policies, Mimi explained the options well, offered useful information, and made great suggestions without being pushy at all. When I had to file a claim, both the State Farm claims department and Mimis office were all helpful with the entire process. I was able to conveniently submit all necessary documents online, and I received the claims check in a timely manner. Weve referred several friends to Mimi because were very happy with our experience, and we always look forward to coming back to Mimi as our insurance needs grow.

Joyce Xinyi Du and his team are great! Always timely and responsive to any inquiries that I have. I was recommended to Du by a family member, and have found him and his team to be so patient and willing to go over the details about any confusions when I had a claim. Thank you!

Da Rocha This is a GREAT agency. So very customer service oriented. If I send an email and need a document, they have been there for me. When I have a question about my policy, they are quick to return email. Usually the same day! Our agent, Dave Vasquez gets 10 stars. They dont just sell insurance policies. They are there for you afterwards.

JJ Chen This review is for agent Nathan Shayevich. The short version: Nathan is phenomenal! I contacted Nathan about both home and auto insurance. He is very responsive, knowledgeable, and friendly! His professional advice is incredibly helpful, and he instantly won my trust because he truly cares about his clients — a quality that’s very rare in an insurance agent. I will definitely refer Nathan to my friends and coworkers who are looking for honest and trustworthy professionals. Nathan, thank you so much!

Dwight Ivy Great guy. Laid back and very easy 2 talk to.

Noah Wang I have spoken with Laurie quite a few times. She is extremely professional and helpful. Transferring from out of state was confusing to me, but with her help it was a breeze. A lot of the times she goes above and beyond to help me choose the best plan and save money. Strongly recommend this State Farm location!

Bashir Ali Great customer service. In particular, Jessica is very responsive and quickly understands the issues with me explaining more than once. I would recommend Candice and her team for any insurance needs in the Bay area.

Gaku Ueda Best insurance agent I know and I have been getting all of my insurances from them since 2010. The great thing about them is that everything can be done over email conversations, and their replies are spot on!