The Spa and Salon at PRO Club - Bellevue (WA)

1 /5 Ila Nejati: I recently had a haircut appointment at this salon, and unfortunately, my experience was very disappointing. When I booked the appointment, I specifically mentioned multiple times that I needed a stylist experienced with curly hair, and I was assured that the hairdresser I would be seeing had that expertise. However, the hairdresser didn’t even bother to wet my hair before cutting it, which immediately surprised me, but I gave her the benefit of the doubt, thinking she must know what she was doing. After the cut, I noticed several flaws and mentioned them to her. She told me she would fix them after washing my hair, but she didn’t. I brought it up again after the cut was finished, and she still ignored my concerns. At that point, I gave up. She didn’t dry my hair, just applied some cream, which made it look awful. As I was driving home, I noticed several pieces of hair that she hadn’t even cut, and they didn’t match the rest of my hair. I called the salon to request a new appointment with a different stylist and again asked to be booked with someone experienced with curly hair. I explained that, because of my curls, it’s important to take extra time to brush through the hair before cutting, so it can be done evenly. The response I received was shocking: the receptionist suggested I go somewhere else that specializes in “your type of hair.” I politely asked for clarification, and she repeated the same statement. When I mentioned that I’ve had several haircuts there without any issues and that wavy hair is different from straight hair, I was told, "We will put that on our website." I’m honestly appalled by how rude and unprofessional the reception was and how poorly my haircut turned out. I will update this post with pictures of my hair as it is now and after I straighten it, so you can see how uneven the cut is. I hope this feedback helps others considering this salon.

5 /5 Miranda Dietrich: I got my hair done for a full highlight from Alia who is so nice, amazing w blonde hair, and an expert. I also got a cut. She’s so nice and easy to talk to and listens. She gives u what u want done such as 2 inches off my hair wasn’t 5 I have gotten other places. Her prices are comparable to other salons and I have seen her 2-3 times and every time, she knocks it out of the park. For some reason a lot of stylists have trouble w my hair as it tends to pull on the warm side but not her. Shes js really good and I would recommend her any day for cutting,coloring and styling needs.

4 /5 Sarah: Ive been going to this salon for a number of years. Overall, Ive been happy with their services. There were some hiccups, but they course corrected along the way. For hair cut and balyage, I had to try a few stylists to finally find the one I like. Although Everytime I go their prices have increased! And its getting to a ponit Im considering switching to a different place.. Ive also done facials in the past and Jenny was my favorite aesthetition. She is very skilled and takes time to answer any questions you have.

5 /5 Brenna Smith: I had a diamond glow facial here last week and everything was excellent. I’ve had this facial at 2 other spas in the area and none compared. The spa at Pro Club offers access to their spa services (steam room, sauna, whirlpools, showers, and lounges) when you come in for a facial (or massage) service. Robes, slippers, and all ammenities (shampoo, conditioner, body wash, mouth wash, deodorant, lotion, hair dryers, towels, etc) are available for spa guests. There is no membership required but they do offer discounts to members. This spa offered 3 different levels of the diamond glow facial, something the other spas did not offer. I chose the max which was 75 minutes and included an extra mask and your choice of either dermaplaning or a chemical peel. I haven’t ever done dermaplaning but have had chemical peels so I chose to give it a try. It was a nice exfoliating service and would be great for anyone who might have darker hairs on their face. I had a calming mask after the rest of the facial was complete. Some extras offered here with this facial included cryotherapy (a cotton wand dipped in liquid nitrogen and rolled over your face) which was very nice and a hand/arm massage while the mask sets. My appointment was at 11:15 am on a Saturday. I came in a bit before my facial to enjoy the Spa but know that the whirlpools, sauna and steam room are part of the gym/facility locker rooms so it was busy around 10:30am. I did go back to the sauna after and there were only maybe 4-5 people around. This should be your location for diamond glow or any other facial service!

5 /5 Kimberly Ramirez: Dawn was great for my pregnancy massage, I’m not a member so I did pay the non member price for massage but I think it was well worth it. They also provide a locker if you ask,there is a robe, and sandals to change into. You can still use the other amenities like sauna or spa as well but I couldn’t enjoy it this time due to my pregnancy but I will be going back again soon after pregnancy for another relaxing massage.