Samaritan Healthcare - Moses Lake (WA)

1 /5 Cynthia Squires: Hard to get an appointment. Then when I made effort to go in for the Medicare wellness check my doctor came in for 30 seconds, at which time I reminded her that I was past due for my annual blood work (due to bariatric surgery and prior issues with malnutrition) she said no problem she would order it and I could stop by the lab anytime. I went to the lab and they did take blood for the Hepatitis check that medicare recommends but not for my normal blood work. There mistake but now they insist I come in for another visit just to get the blood work ordered. Really frustrating and I think I need to go to Confluence where they seem to be much more concerned with patient satisfaction.

5 /5 Nancy Franco: Highly recommend hospital. Staff is amazing. The care they provide is out standing. The coffee shop they have in the hospital called Mason’s Place is so good. The baristas are so friendly and professional. A nice treat to cheer anyone’s day.

4 /5 Darren Simpson: I was seen in the walk-in on September 25th. I was in a lot of pain in my legs. My granddaughter had to wheel me in to the facilities. From check in to being taken back to a room was less than 10minutes. The nurse was very nice and got all of my information. The PA was in a few minutes. He was very thorough and concerned about my condition. Talked with me and my granddaughter, explaining what he was going to do. I needed x-rays. X-ray techs were nice and spot on. I was then taken back to the room and the Dr. was not far behind. Come to find out I had severely sprained my knee and my ankle and messed up everything in between. We discussed my plan of action. As i was already taking pain meds for a long term issue, he was unable to prescribe me anything. i told him i already knew that and was not looking for any. He prescribed a brace and wrap. The only issue I had with the entire visit from beginning to end was the poor medical person that had to fit the brace. She did her best but unfortunately was unsuccessful to get it properly fitted. Did well on the ankle wrap. All in all was a very successful visit. And I will be going back if needed.

1 /5 Tatyana P: Scheduled an appointment for the Pain Management department for my father and planned for time off work to attend. My father spent 45 minutes filling out paperwork just to be told by reception the appointment was scheduled on a providers SCHEDULED DAY OFF. The receptionist proceeded to place the blame on training rather than taking any real accountability or attempting to make things right. My father is now having to continue to suffer in pain, waiting another 2 weeks to be seen. To add insult to insult to iniury, he was told the paperwork he filled out was no good. Train your staff to avoid disasters like this! It is unacceptable because the providers are wonderful.