La Na Nail Lounge - Kirkland (WA)

1 /5 Rahima: The nails were beautiful, yes. However, the customer service is anything but. After paying around $150 dollars for some sage marble nails, I experienced one snapping backwards after snagging on a blanket thread, taking my real nail off with it. That night, I was in the emergency room for a while, where they injected my fingertip with lidocaine (very painfully), then cut open my nail bed to try and reset my nail so my new nail (which HAS NOT GROWN BACK YET) starts to grow back properly. After explaining this to them, their team told me they dont do refunds. I was never told this, I could not find their policy online, and I wasnt shown it in store. I wasnt asked to sign a waiver of any kind. In addition they had recommended the gelX service, not explaining any of the downsides or upsides of it. I am clueless, so of course I went with what was recommended. After, at a different salon, the technician asked me about my nonexistent nail on my finger, and when I told her, she said they SHOULD NOT have recommended GelX service due to the length of nail that I chose as they would break easily. Frustratingly enough, even with a credit card statement, photos, and a discharge paper from the hospital, I have not received any compensation. In the end I paid 150 dollars to get my nail taken out of my finger. Isnt that wild? Now my hands look worse than before I got my nails done.

5 /5 Kamilah Gomez-Moini: I chose La Na Nail because of their design reviews. I’ve been here twice now and both times the service was great. Everyone was friendly, patient and made sure they were clear on vision before applying anything. Even when it was very busy, about 20 customers, they took their time and gave me exactly what I asked for. The salon is clean, well organized and fun decor. I get my hands and feet done once a month as a pamper day and I enjoy spending it La Na Nail. They always offer a beverage and ensure you’re comfortable. The music isn’t too loud and the techs don’t talk to you too much, I like that. I would recommend this nail salon.

5 /5 Laneece Kellman Hock: I was a little hesitant at first the nail tech put a few of the gel x tips on incorrectly but she did not get frustrated with me she asked for help and I have very curved nails so gel x can be tricky on me. When I walked out I loved my nails and let me tell you I’m picky and I never feel this way. I will be back, 100% recommend and let’s not forget how cute La Na Nail Lounge is.

5 /5 S. Cockrell: La Na Nail Lounge is the absolute best. They have amazing nail artists who can do amazing designs. Their Gel X work is phenomenal. Ive worked with 4 different artists and they have all been amazing.