Alex Weir I’ll start with the positives- the people (other patients) I met were great. I made friends I expect to be lifelong friends. The patients really take care of each other. A couple of staff members were great. (Aurora, Brittany, Abraham, and Ru are fantastic.)
For the negative… there is a lot. This is *not* the place to go if you want any individual help or really any help beyond meds. I saw my social worker twice and didn’t actually have much time to talk besides just answering questions she was required to ask. I saw my provider most mornings but it was just a 30 seconds or less check in.
A lot of the staff were awful. The lack of help they give patients I truly believe is unethical. A man threw up on himself in the cafeteria and we, the patients, had to help him and clean him up while the staff just stood around watching. This same patient was SO overly medicated that he could barely stand, he was constantly falling over or needing to lay down just because he was so ill from his meds. He kept asking for them to lower his meds but they kept saying he’d adjust- all while he could barely function and was told his release date was in a couple days. He throws up often, has an open wound that staff have neglected to care for, and is a fall risk. We truly were worried that he would die while on the unit.
A friend needed his insulin and was denied it for 3 hours, he literally could have died in that time. I witnessed him incredibly patiently and kindly ask them repeatedly for help and they kept pushing it off.
A new patient came in very unhinged and tried to solicit sex from multiple women before threatening a lot of us with physical violence. He was moved to the more intensive unit after this but we were told after that there was an error with the paperwork and he was supposed to be on the more intensive unit originally anyways. This was a major oversight and put many of us in danger- especially the women on the unit as our unit is a little more lax so if he got someone alone he could have done something really scary.
The groups honestly were severely lacking. They are far too short and give very basic information- anyone who has been in therapy would know the info already. There is no individual therapy or care so the very least they could do is make sure that groups are better to help patients go home with some more knowledge.
THREE different people’s phones went missing while I was there. One was found eventually, one still is missing, and the 3rd I never got an update on. Personal belongings going missing while they’re in the care of the staff is really worrisome. We aren’t allowed to keep these items with us, the least they could do is make sure those items are kept safe.
The staff also gossip with patients about other patients. It’s super unprofessional and very concerning, they are not HIPAA compliant in the least.
This should only be a last resort option for people who need to be kept safe from themselves if there is nowhere else to go.
2 /5
Tom Fuller First and foremost, nurses are top notch and to good for this place.
Under staffed and treatment team makes decisions without involving the patient. This place does not follow through with the patient and their promises they make to patients, they put a high stress load on their patients and nurses and in my opinion are completely all about money.
They put dangerous , Delusional psychotic patients on the same unit as people that are just there to get treatment for their depression or substance abuse problems, and I want to reiterate. It’s not the nurses it is management nurses are kind, compassionate, and understanding, but they have no control over what Management does. Also providers do not spend more than five minutes with a patient. This facility does not care about their patients at all. They care about money.
1 /5
