Kirstie Ader First review a month ago.
Second review date from first: 4/30/24
When we first moved to the area in August we needed a doctor quick. this "medical professional" was a delight at first. Until it came to med refills. It has been nothing but a hassle getting any sort of meds refilled through her since seeing her. She knows my 12 year old is suicidal and Ive been trying for a week and a half to get his Prozac filled. He has an appointment Tuesday. He is now out of both Concerta and Fluoxetine which Ms. medical professional was well aware he was low. I am one very unhappy mother and would not recommend this place for anyone. The lack of care for their clients mental health stability is astounding. She knows my childs meds are not working but wont touch them. Dont go to wahkiakum family health center in Cathlamet! I am still shocked at the incapability and ignorance of realizing that this patient cannot be without his meds which she clearly stated in her office notes that were read to me by the receptionist. Dont see this medical professional!
4/30/24 update on this "professional"
I was still getting refills through this medical professional while we switch providers. I called for a refill 4/19/24.... to find out she called in the WRONG dosage. i have taken the same dosage for over 2 years. which she would have seen if she checked my records she desperately wanted.... i didnt notice until i called the pharmacy for my refill to be told its too early. I had to wait to call until 4/23. Called... didnt hear anything back so i called again Thursday 4/25. refill was called in 4/26 for a dosage fix but insurance bounced it back as not covered. Ms medical professional left the office at noon and did not have her MA check in to make sure it was received. It had been a week without the med at this point. I then had to call and speak with someone else who couldnt help because it wasnt his mistake. no big deal. I let her know in mychart that i was still having issues and have been completely out for a week at that point. she failed to understand STILL that i was completely out. It took my husband calling threatening legal action to get this place to get in gear and get me taken care of. Being on antidepressants for 21 years this is not something someone should ever have to deal with. This office has been the worst experience with medical professionals. I would not recommend them to anyone.
1 /5
Connor Gerber If I could give a no star review, I would
This clinic is barely managed, calling whatever theyre doing here management being entirely too generous.
My main issue is with a particular employee, a nurse, if memory serves, who I wont name drop out of politeness, which apparently she lacks, as well as a sense of basic professionalism.
Why do I say this?
Because of what my partner and her family went through at her hands.
Most recently this came in the form of having my partner wait in a room for about half an hour during a time one would not call busy, then, when the nurse finally decided to show up, did not do a proper examination of my partners actual problem. She simply listened to the issue and on the spot called the problem a sprain without looking further. She decided this was worth at least $100, which wasnt covered because the staff also neglected to let my partner know that their insurance hadnt been renewed, much to to my partners surprise.
Now Im aware that that technically isnt their job to let a patient know that insurance lapsed, but you know who actually bothered to check if my partners insurance was valid? Kaiser Permanente, who ALSO were kind enough to give a proper examination of what was bothering them. A day later we had medication that took care of the problem, super easy except, apparently, for this particular nurse.
The problem goes much deeper than negligence. In fact it goes into outright malice.
Ill preface this bit by saying everything Im about to say are allegations.
My partners parent is constantly wracked with pain due to too many compounding injuries and conditions to count, and at present are barely able to function around the house without help. The nurse in question, you know exactly who you are, decided to take this person off of their medication, including pain medication. This nurse also, allegedly, mismanaged my partners parent by confusing them with someone else entirely and never bothered to do the professional thing, which would have been to correct the mistake. Instead this nurse decided to double down and put on said parents medical paperwork to not be given painkillers due to alleged suspicion of substance abuse, which is ironic considering this nurse has been alleged to show up to work stoned, absolutely reeking of it.
Can I prove these allegations? No, which is why Im firmly and repeatedly noting that theyre allegations. What I do know for a fact, after living with said parent and my partner for a time, is that my partners parent cannot currently get any painkillers for the intense chronic pain they have to live with, and now have an intense distrust of doctors. Allegedly because of this nurse on staff.
To you, nurse, and if you bothered to read these grievances you should know who you are, I dont know how you sleep at night but I suspect its under the influence of something very potent because I know I couldnt live with myself if I pulled anything like this.
To those of you looking for a clinic that cares about you, I strongly recommend avoiding this one. Find something else in network, go to Longview if you need to, because anything is better than the treatment youll receive at the hands of the nurse in question.
1 /5
