Matthew Fried Fantastic communication and assistance that truly makes you feel like your care as a patient is a top priority. I had the pleasure of working with Andora A. Throughout the process she was incredibly pleasant, understanding, and offered all the help and information I was looking for! Thanks again for the help and care!
5 /5
Cory Snider This is not a safe place for trans or disabled people!
Medical staff was ignorant and dismissive of my partner’s gender identity, even after being informed over the phone before meeting, AND being informed during the appointment! The staff repeatedly misgendered them and used the wrong name and pronouns several times without making ANY effort to self correct or apologize!
Also, don’t have rooms that can easily accommodate wheelchair use. Staff had to change rooms just before we were called back because they needed a larger room, but they all still bumbled about upon entering and exiting the exam room like they’ve never seen a wheelchair before. (For this, I admit they just trying to be helpful, but as medical professionals and providers, their help left a LOT to be desired.)
They sent us my partner’s patient summary in the mail, along with another patient’s information. This information includes: Full name, date of birth, medical diagnoses, medications, upcoming appointment times, dates, and addresses, as well as other sensitive information.
Doctor came in, would ask one question, not listen to the full answer, and repeat. Doctor did not care to hear any of the patient’s symptoms or needs. Scheduled a colonoscopy, and said, “do you have any questions about the procedure?” And when my partner explained they don’t know what to ask because they don’t know what to expect the Dr. said, “Just do the prep and you’ll be fine.” Very helpful, doc. This is especially infuriating because we assumed there would be some level of information provided about the procedure, but instead, with the prep paperwork they sent, there was a form claiming patient was informed and understood the procedure and the risks involved. ABSOLUTELY NOT TRUE!
This place needs to do a better job of EVERYTHING, including not violating HIPAA. Staff is terrible and unhelpful. Doctor is rude, short with patients, unclear about what you’re being charged for, and an altogether unprofessional provider.
Would be 0 stars if it could be. I wouldn’t recommend this place to anyone for anything. At all.
1 /5