Chr Pow A Cautionary Tale of Neglect, Mismanagement and the hell of " Retail Medicine"
After undergoing a frustrating and costly 1+ year experience with a "house call doctor$" service in Everett for my Testosterone Replacement Therapy, l compelled me to share my ordeal. Initially, the process seemed straightforward, but it quickly, after the first visit, devolved into a disorganized and financially draining nightmare.
I embarked on this journey only to be met with exorbitant fees, totaling over $500 just for the intake appointment. The prescriptions, which cost an additional $200 for a two-month supply, were sourced from a pharmacy in Florida and were perpetually late, with an ever-changing brand name/ supplies. Conversations with a naturopath later revealed that the same treatment could be obtained for as little as $25 a month using RX coupons, with the convenience of local pharmacy pick-up.
Regrettably, Ive experienced extended periods without my necessary treatment, despite having paid in advance. Whenever I inquired about the status of my prescription, I was assured it was on its way, only to be charged again for the next two-month cycle without receiving the prior shipment. Adding insult to injury, I was then informed that a blood draw was required before my medication could be dispatched. This was despite being told previously that it wasnt necessary. The cost for blood work at their clinic ranged from $100 to $200, significantly higher than at LabCorp.
The inefficiency didn’t end there. Promises of a refund for the double charge on a single treatment round have gone unfulfilled for nearly two months. Communications have been sporadic, with calls during work hours and emails from staff lacking any real understanding of my medical history or current needs. The only consistency was the arrival of a different brand of TRT, sans the promised vitamin B12 injections intended to boost my energy levels.
While the staff, including the doctor, was invariably kind, their friendliness does little to compensate for the ethical and potentially illegal practices Ive encountered. I am now out $400 with nothing to show for it, facing both financial loss and the adverse effects of untreated hormonal imbalance.
My advice to others seeking TRT: avoid this service. Consider consulting with a naturopath where the treatment is not only more affordable but also more reliable. Despite the pleasant demeanor of the staff, the underlying issues of this operation remind me of my bartending days, with Florida pharmacies playing the role of an unnecessary middleman, profiting at the patients expense.
I am documenting every interaction and considering contacting the Better Business Bureau should this situation remain unresolved. While I hesitate to label this service a scam outright, it unquestionably qualifies as a rip-off. Save yourself the money and the frustration; there are better, more economical options available for TRT.
1 /5
Sasha Galeev Save your time and go somewhere else for medical care. The setup of the office made me feel uncomfortable and exposed. The physical exam “room” is located right outside the waiting room which did not have insulation. I felt that people were able to hear my conversation with the doctor between the thin “walls.” Afterwards, I was sent off elsewhere to complete my blood work. They do not offer in-house blood work which makes coming here inconvenient. I needed to speak with Dr. B because the lab diagnostics were ordered incorrectly, and the front desk staff ignored my calls making it impossible to get a hold of Dr. B. When the secretary did pick up the phone it was unprofessional and my concerns were disregarded. I sat in a lab corp facility for 3 hours waiting for the correct orders to be entered! Either the front desk staff have no communication with the doctor, or the doctor did not care that I was waiting. Although Dr. B is very knowledgeable, the way she runs her office and staff is unacceptable.
1 /5
